Intermedia's New Integration with ConnectWise to Further Streamline Business Operations for Growing MSPs

MOUNTAIN VIEW, Calif., Nov. 9, 2016 /PRNewswire/ -- Today at IT Nation, Intermedia, a leading cloud business applications provider and ConnectWise Invent certified partner, is announcing a broad set of new integrations with ConnectWise, a business management platform used by more than 100,000 technology solution providers around the globe.

The use of business management software is critical for MSPs looking to scale and achieve operational efficiency. Full integration of business-process automation, service desk, Customer Relationship Management, billing, marketing, project management, and analytics can dramatically streamline a company's operations. In fact, Intermedia partners using ConnectWise produce an average of 49 percent more in monthly recurring revenue than those that aren't.

"ConnectWise is the business management platform of choice among our partners. Further, 70 percent of the world's top MSPs on the MSPmentor 501 Global Edition List also use ConnectWise," said Eric Martorano, Senior Vice President of Worldwide Sales at Intermedia. "This latest integration delivers the same functionality in an even better way. System integration investments like the ones we've announced today are just another way that Intermedia supports its channel-first commitment."

Integration features and benefits
Intermedia's existing integration allows partners to manually export SKUs, billing/invoicing and products into the ConnectWise system. Now, in addition to partners controlling their own pricing, bundling, branding and customer relationships under Intermedia's Private Label Reseller (PLR) model, the new integrations introduce the following enhancements:

• Quick and easy integration within a streamlined interface, taking an average of just 5-15 minutes¹ to complete
• Mapping of end-user accounts between Intermedia's Partner Portal and ConnectWise
• Exporting of user lists with enabled services; the CSV file for every end-user account is automatically synced in ConnectWise
• Automatic daily data exports set up
• Issuing of regular end-user communications

"One of the critical reasons why we partnered with Intermedia was the ability to get all of the cloud solutions our clients required from one provider," said Kirk Harding, CEO at Bay Computing. "As an Intermedia and ConnectWise partner, we feel that this integration builds upon that foundation, enabling us to automate critical account and billing systems while keeping all information in sync. Leaders in serving the channel in their own right, Intermedia and ConnectWise are even better together at keeping us focused on serving our clients."

"We're very excited to add Intermedia to our select group of ConnectWise Invent vendors," said Jeannine Edwards, Sr. Director, ConnectWise Platform Strategy. "Intermedia joins an elite group who have invested considerable resources and time collaborating with ConnectWise on best in class integration efforts." 

Intermedia's ConnectWise integration will go live December 2016. Availability communications will be sent to all PLR partner program participants at that time.

Come visit Intermedia at IT Nation (booth #911) from November 9-11, 2016 in Orlando, Florida. Not attending the show? Sign up to sell under Intermedia's Private Label Reseller model today.

About Intermedia
Intermedia is a one-stop shop for cloud business applications. Its Office in the Cloud™ suite integrates the essential IT applications that companies need to do business, including email, voice, file backup and sharing, conferencing, instant messaging, identity and access management, mobility, security and archiving – all delivered by a single provider.

Think of Office in the Cloud as your "Business Cloud Platform." Intermedia's applications are integrated into its HostPilot® control panel. There's just one login, one password, one bill and one source of support, which creates significant cross-service efficiencies for both users and IT administrators. Intermedia offers enterprise-grade security, a 99.999% uptime service level agreement and 24/7 phone support with typical hold times of less than 60 seconds.

Intermedia's over 700 employees serve over 1,000,000 users across more than 75,000 businesses and 6,000 active partners, including VARs, MSPs, key distributors and telecoms. Its award-winning Partner Program lets partners sell under their own brand with control over billing, pricing and other elements of their customer relationships. Intermedia is the world's largest independent provider of Exchange email in the cloud and one of the leading cloud voice providers. For more information, visit Intermedia.net.

¹ Integration set up time dependent upon account size.

SOURCE Intermedia

Related Links

http://www.intermedia.net