ENGLEWOOD, Colo., May 18, 2016 /PRNewswire/ -- IntraNext, a leading provider of DTMF/touchtone capture and CTI data intelligence software, today announced an agreement with TRUSTID to provide an authentication layer to its iGuard DTMF touchtone solution, to quickly and accurately verify the caller's identity before he/she safely enter their credit card or social security number via their touchtone phone. The sensitive customer information is never visible to the agent or the company's network.
"Having TRUSTID's AUTHENTICATOR coupled with our iGuard solution, call centers are now doubly protected from fraudulent activity and erroneous misuse of customers' personally identifiable information," said Patrick Brown, president of IntraNext. "TRUSTID first ensures no caller can impersonate someone else and steal their account information. Then, iGuard enables the authenticated caller to securely enter their credit card information right from their telephone keypad. This offers a new level of identity verification, customer convenience and data protection not seen before."
"AUTHENTICATOR shuts down fraudsters without inconveniencing the caller with annoying and time-consuming identity interrogation questions," said Patrick Cox, CEO of TRUSTID. "Customer trustworthiness will be validated before the agent even picks up the phone."
This joint DTMF/authentication solution will be introduced to a variety of industries, including insurance, banking, financial services and utilities.
About TRUSTID, Inc.
TRUSTID, Inc. is a leading provider of phone authentication solutions that improve customer experience, reduce costs and mitigate fraud. TRUSTID automatically, instantly and invisibly verifies customer identities, significantly reducing identity-interrogation time. For more information, please visit www.TRUSTID.com.
Since 1996, IntraNext Systems has played a major part in the contact center industry with computer telephony integration (CTI) solutions and custom enterprise-wide efficiency applications for the customer care environment. iGuard is the latest security solution from IntraNext that offers an economical, easy-to-use path to customer satisfaction and call center security while processing consumer payments.
For more information on IntraNext Systems, please visit www.intranext.com, follow IntraNext on Twitter (@IntraNextSys) or call IntraNext Systems at 1-888-638-6398 or 303-799-0771 - See more at: https://www.intranext.com
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