SAN FRANCISCO, March 23, 2016 /PRNewswire/ -- INVICTA SOFTWARE, a leading provider of IT service management solutions, today announced the integration of INVICTADesk, a service desk solution for the small and medium enterprise, with Microsoft System Center Configuration Manager (SCCM), a unified management console with an automated set of administrative tools to deploy software, protect data, monitor health, and enforce compliance across all devices in an organization.
INVICTADesk for Microsoft SCCM is a preconfigured integration that facilitates endpoint asset inventory management, automated software deployment and remote control. These features are easily accessible from within an open incident in INVICTADesk, eliminating the need to open the SCCM console. Additional integration features include creation of incidents by device type, viewing of incidents by device type, and viewing of incidents by owner, all from within the SCCM console.
"Empowering IT service management teams with powerful, affordable, and easy-to-use solutions is our ongoing mission. Microsoft System Center Manager is prevalent among our user base and the demand to unify this tool set was high. We're eager to provide service desk teams with this much needed functionality, helping close more incidents, faster... ultimately increasing user uptime and customer satisfaction," commented Andrew Porter, founder and CEO of INVICTA SOFTWARE.
INVICTADesk also integrates with LANDESK Management Suite, another industry leading unified endpoint management solution set. Additional details about INVICTADesk product integrations can be found at www.invictasoftware.com.
About INVICTA SOFTWARE
Established in 2014, INVICTA SOFTWARE is a leading provider of IT service management solutions to small and medium size organizations worldwide. Focusing on solutions that take the best of ITIL and operational best practices, INVICTA SOFTWARE offers best-of-breed solutions in the areas of asset management, desktop systems management, service desk management, and password reset. With rock solid partnerships, a proven executive team, and a reputation for innovative solutions and affordable technologies, INVICTA SOFTWARE is uniquely poised for exponential growth. Headquartered in San Francisco, INVICTA SOFTWARE continues to expand globally; establishing presence throughout the United States, United Kingdom, and Australia. Visit www.invictasoftware.com for more information.
Copyright © 2016, Invicta Software. All rights reserved.
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SOURCE INVICTA SOFTWARE