IssueTrak Releases Version 9.5 with New User Interface, Improves User Experience

Version 9.5 provides one-click access to most-used pages; new features and enhancements make submitting and handling issues easier

Jan 19, 2010, 14:00 ET from IssueTrak, Inc.

VIRGINIA BEACH, Va., Jan. 19 /PRNewswire/ -- IssueTrak, an internationally recognized leader in issue tracking, help desk and customer support software, has released IssueTrak Version 9.5.  The new version introduces an advanced and better-organized user interface that makes IssueTrak even easier to use.

Navigation is enhanced and streamlined, with two navigation bars that provide one-click access to the most commonly accessed screens:

  • The Top Bar, located at the very top of the screen, provides icons for Home, Print, System Settings, Lookup Issue Number, and Logout.
  • The Menu Bar, which is slightly lower on the page, includes access to Home, Main, Administration, and add-on modules such as Surveys or Asset Management.

A "type-ahead" feature filters information automatically as a user types, allowing the user to make the right choice without having to scan through a long list. Type-ahead is available in Quick Picks, Organization, Project, Assets, and user-search sections, such as Submitted By, Caller, Assigned To, and Next Action.

On the Dashboard, the date and time of the last data refresh now appear directly under the Menu Bar, so users instantly know how current the displayed metrics are.

Section header bars have expand and collapse options that allow each user to customize their own view, easily seeing the issue tracking, help desk or customer support information that is most important to them.

"As our customers put ever-growing amounts of information into IssueTrak and spend more of their day in the software it has become increasingly important for us to make IssueTrak easy to use," said Hank Luhring, CEO of IssueTrak, Inc. "With the new usability enhancements in Version 9.5, we are helping users get to the exact screen and specific information they need quickly and efficiently, allowing them to improve productivity."  

Pricing and Availability

IssueTrak 9.5 is available now. Customers who are using the hosted (Software as a Service, or SaaS) version of the software are in the process of being upgraded.  Customers who are running the software on their own servers can download the upgrade at http://support.issuetrak.com. Upgrades are free to all customers with current software subscription and support contracts.

About IssueTrak

IssueTrak develops, sells and supports issue tracking software. First released in 2000, its signature software package has become a robust platform for internal and external customer support, IT help desk, workflow management, and issue tracking throughout the enterprise. The 100% web-based software is currently used by more than 1,500 companies in 34 countries, and across 54 major industry groups. Based in Virginia Beach, VA, the company is a Microsoft Gold Certified Partner and has been recognized with a number of awards, including the Inc 500, Inc 5000, and Deloitte Technology Fast 500.

More information about IssueTrak is available at 1-866-ISSUETRAK or www.issuetrak.com.

SOURCE IssueTrak, Inc.



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