IT Service & Support Winners Announced: Cherwell Software Earns "Best Vendor"

Jun 25, 2013, 17:41 ET from CHERWELL SOFTWARE

COLORADO SPRINGS, Colo., June 25, 2013 /PRNewswire/ -- Cherwell Software was recently named "Best Vendor" by SDI at the 18th annual IT Service & Support Awards. The prestigious SDI awards gala, held in Birmingham, U.K. on June 18, 2013, honored companies for excellence, professionalism and innovation in the IT service and support industry. The award recognizes Cherwell Software's customer service excellence and further validates Cherwell Software's global ethos of creating "innovative technology built upon yesterday's values."

The "Best Vendor" competition is open to all IT service and support software, equipment, products and services vendors. The coveted award recognizes one vendor each year that most positively impacts their clients' businesses and Service Desk operations. Cherwell Software was selected based on a three-part evaluation that included a customer nomination, customer votes and an interview with a judging panel that exhaustively examined Cherwell Software's complete ethos, particularly in areas customer service.  

Vance Brown, CEO of Cherwell Software, said, "The award is a source of great pride for the whole team, both in the U.S. and U.K. It illustrates our worldwide dedication to partnering with our customers and creating for them, the best possible environment of success. It's especially meaningful because of the integral role customers play in selecting the winner. It's the 'People's Choice' award for the IT service and support industry."

Tony Probert, managing director of Cherwell Software's European headquarters added, "Winning the 'Best Vendor' award from SDI is a huge validation of what Cherwell aspires to be as a vendor and our commitment to our customers."

"They [Cherwell Software] have created a culture that is borderline obsessed on the customer outcome, and they've managed to dispense of the hierarchy and the layers that separate senior managers, support and development from the customers. So, the whole thing is really focused on moving IT forward in a positive way," said James West, editor at Service Desk Institute (SDI).

Other 2013 finalists included Bomgar and Marval Software. Cherwell Software also claimed one of three finalist spots in 2010 and 2012 before taking top honors this year. The top prize also earned Cherwell Software £500 to donate to its charity of choice: Dash, which aids autistic adults, and Prospect Hospice.

About Cherwell Software

Innovative Technology Built Upon Yesterday's Values
Cherwell Software ( is unique within the IT Service Management software industry. As a privately-held company with no debt or public funding, our primary objective is to create innovative software to meet the needs of our customers.

Founded by some of the industry's most notable leaders, Cherwell Software was built upon the premise that if we listen to our customers, care about and strive to meet their needs, and provide quality products and extraordinary customer care, then our company will stand the test of time — all while having a little fun and building great relationships along the way. Our approach is also what enables us to help our clients build their companies to "stand the test of time."

Cherwell Software is one of the fastest growing IT service management software providers with corporate headquarters in Colorado Springs, CO, USA; EMEA headquarters in Wootton Bassett, UK; and a global network of expert partners.

For more information:
Marc Fey (U.S.) and Jennifer Carr (U.K.)
Cherwell Software
+1 719.386.7000 (US Headquarters)
+44 (0)1793 858124 (EMEA Headquarters)