JCP&L Expands External Affairs Staff

Area Managers Also Relocated to Regional Offices to Enhance Communications with Local Officials

Oct 10, 2013, 09:05 ET from FirstEnergy Corp.

MORRISTOWN, N.J., Oct. 10, 2013 /PRNewswire/ -- As part of its ongoing commitment to enhance communications with state, county and municipal officials, Jersey Central Power & Light (JCP&L) announced today that three new area managers have been added to its external affairs team. 

These new hires join seven current JCP&L area managers who serve as company external affairs liaisons, working with municipal, county and state officials throughout northern and central New Jersey, as well as supporting community involvement activities.

The new area managers include:

  • Jacqueline DeFelice – who covers portions of Monmouth County and is based at JCP&L's Union Beach office. 
  • Jacqueline Espinoza – who covers Sussex County and is based at the company's Newton office.
  • Adelaida Colon – who covers Passaic County and is based at JCP&L's Boonton office. 

"Adding these highly qualified representatives is expected to help us enhance our outreach and collaboration efforts with elected officials and customers in the communities we serve," said Mark Jones, vice president of External Affairs, JCP&L.  "By expanding the number of area managers, our goal is to be more engaged in responding to local needs, particularly as it relates to resolving questions about the service we provide to individual communities."

DeFelice, a resident of Middletown, first joined JCP&L in 1983 and has held a variety of positions in customer service, most recently serving as advanced customer service specialist.  She also has worked as a budget analyst. 

Espinoza, a Jefferson resident, rejoins the company after having previously served as an area manager.  She first worked at JCP&L from 1984 to 2004, and held a variety of positions in purchasing and sales, including commercial sales representative. 

Colon, a resident of Randolph, joined the company in 1988 and has served in several management positions including supervisor for commercial and residential customer service representatives at FirstEnergy's Customer Contact Center in Reading, Pa.

"Another step we have taken to further enhance our community outreach efforts is to base our area managers in regional offices rather than the centralized locations we have used in the past," adds Jones.  "The closer proximity is expected to help our area managers better understand the unique issues facing each community, which should lead to even better relationships with local, county and state officials."

A complete list of JCP&L's area managers, the counties they serve and their office locations includes:

  • John AndersonHunterdon and Somerset Counties – Flemington
  • Adelaida ColonPassaic CountyBoonton
  • Jacqueline DeFeliceMonmouth CountyUnion Beach
  • Jacqueline EspinozaSussex CountyNewton
  • Jim MarkeyMonmouth CountyLong Branch
  • Mike ObremskiMorris CountyDover
  • Pete JohnerOcean and Monmouth Counties – Lakewood
  • Stan PraterEssex, Union and Warren Counties – Washington
  • Gerry RicciardiMiddlesex and Mercer Counties – Old Bridge
  • Maria SessaOcean CountyLakewood

The area manager staff additions and new reporting locations are the latest in a series of enhancements and new practices JCP&L has initiated since January 2013 designed to improve communications with customers and local officials.   Earlier this year the company introduced email and text alerts; new customer apps to report power outages, pay bills and obtain information for smartphones; and new dedicated MyTown municipal web pages for each municipality JCP&L serves.

JCP&L is a subsidiary of FirstEnergy Corp. (NYSE: FE).  JCP&L serves 1.1 million New Jersey customers in the counties of Burlington, Essex, Hunterdon, Mercer, Middlesex, Monmouth, Morris, Ocean, Passaic, Somerset, Sussex, Union and Warren. Follow JCP&L on Twitter @JCP_L, on Facebook at, or online at

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SOURCE FirstEnergy Corp.