Jiffy Lube Announces USP Group Riverton Depot Dawgz Wins Top Honor in Jiffy Lube National Oil Change Championship

Team Car Care's Rancho Cucamonga, CA Team Takes Home Customer Experience Award

HOUSTON, March 7, 2025 /PRNewswire/ -- Jiffy Lube, an industry leader in providing quick, quality oil change and vehicle maintenance for more than 45 years, announces the winners of this year's J-Team All Stars Challenge, a national competition focused on delivering an exceptional customer service. Jiffy Lube franchisee USP Group's Riverton (a Salt Lake City suburb) team, The Depot Dawgz, earned the title of "best performing Jiffy Lube team in the U.S." after beating three other teams in the finals in Houston. The top finalists included Space Coast Lube's Lubrigators from Melbourne, FL, Team Car Care's Jeddi Jiffy Crew from Ayer, MA, and Team Car Care's Los Lobos from Rancho Cucamonga, CA.

The J-Team All Stars Challenge is a national competition where teams work seamlessly to demonstrate their technical automotive expertise and customer experience focus while helping customers get in and out in a Jiffy. This year's J-Team All Stars Challenge included more than 1,300 participating Jiffy Lube locations from across the country. Teams were evaluated on teamwork, operational execution, and customer experience skills as well as how quickly they perform a Jiffy Lube Signature Service^® Oil Change. With the victory, The Depot Dawgz took home a grand prize of $10,000 and all-expense paid trip to the Pennzoil 400 Presented by Jiffy Lube in Las Vegas on March 16th. The team included Kyle Peterson, Isaac Akiyama, Mason Chivers, and Zander Palfreyman.  

"Congratulations to the Riverton Depot Dawgz team, who did an incredible job throughout this competition. They exemplified great teamwork, technical knowledge, speed and determination on their way to victory," said Luke Byerly, President of Jiffy Lube International, Inc. "I also want to recognize all of the finalists for their dedication to taking care of customers every day. This challenge is all about celebrating service center employees and the discipline and skill that goes into delivering a best-in-class experience for customers."

The J-Team All Stars Challenge was created by Jiffy Lube International more than two decades ago to highlight the company's award-winning Jiffy Lube University training program and empower service center employees to showcase the knowledge and expertise that helps them provide exemplary preventive vehicle maintenance and deliver a consistent, top-notch customer experience. As the pioneer of the Quick Lube industry, the challenge also reinforces the brand's legacy of delivering fast, convenient service in a Jiffy. 

"I am incredibly proud of our team and excited that they are getting this well-deserved recognition," added Kirk Umphrey, president of USP Group, a Jiffy Lube franchisee. "This achievement is a testament to the hard work, passion and training that goes into delivering an exceptional experience for Jiffy Lube customers."

Customer Experience Award Winner Also Revealed
In a separate, but equally important competition, the Team Car Care Los Lobos team took home the Customer Experience Award. This award consisted of two unannounced visits to each participating Jiffy Lube location, conducted by a third-party auditing company. Teams are evaluated on six key criteria. The winning team members are Jose Franco, Sarah McInnish, Armando Avalos, and Alejandro Arce. The team took home $10,000 for winning, in addition to banking $7,500 for coming in second place in the J-Team All Stars Challenge.

"I am thrilled to see our service center teams perform so well in both of these competitions," said Steve Werner, President and CEO of Team Car Care, a Jiffy Lube franchisee. "The Customer Experience Award further demonstrates their commitment to delivering a 5-star service to every guest, something we strive for in all our stores!"

About Jiffy Lube
Founded 45 years ago, Jiffy Lube serves approximately 19 million customers each year at more than 2,000 franchised service centers across North America. Jiffy Lube pioneered the fast oil change industry in 1979 by establishing the first drive-through service bay, providing customers with fast, professional service for their vehicles. The company continues to lead the industry with the evolution of its business model, Jiffy Lube Multicare, which offers oil changes, brakes, batteries, and tires as well as other services consumers want and need. Headquartered in Houston, Jiffy Lube is a wholly owned, indirect subsidiary of Shell USA, Inc. Visit www.JiffyLube.com to learn more about Jiffy Lube and vehicle care.

SOURCE Jiffy Lube International Inc.