John Hancock Annuities Wins 2011 Dalbar Financial Intermediary Service Award

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Jan 26, 2012, 10:07 ET

BOSTON, Jan. 26, 2012 /PRNewswire/ -- John Hancock Annuities was named a service leader by Dalbar in its recently announced 2011 Financial Intermediary Service Awards. Dalbar honored John Hancock Annuities as a leading firm in the post-sale award category among financial intermediary firms, based on testing of advisor calls.

"Winning Dalbar's Service Award is a reflection of our focus and dedication to the highest standards of quality service," said John Hatch, Vice President, John Hancock Annuity & Fixed Product Operations. "We have always prided ourselves on providing superior service to our advisors and clients. This award is a testament to the hard work and dedication of our employees and management team."

Dalbar's Financial Intermediary Service Award is based on systematic testing of service throughout the year. Dalbar conducts thousands of tests to measure how financial companies respond to the need for service from financial professionals. Companies that exceed a variety of industry benchmarks after one year of testing earn the Financial Intermediary Service Award.

"Financial Professionals have many options when it comes to helping their clients make the right investment choices. Recognizing this, our award-winning firms make servicing them an institutional priority," said Kathleen Whalen, Managing Director at Dalbar.

About Dalbar
With offices in both the US and Canada, Dalbar develops standards for, and provides research, ratings, and rankings of intangible factors to the mutual fund, broker/dealer, life insurance, property and casualty, and managed account industries. Measurements include investor behavior, customer satisfaction, service quality, communications, Internet services, and financial professional ratings.

About John Hancock Financial and Manulife Financial Corporation
John Hancock Financial is a unit of Manulife Financial Corporation, a leading Canada-based financial services group serving millions of customers in 21 countries and territories worldwide. In 2012, John Hancock celebrates 150 years of serving clients across the United States, while Manulife celebrates its 125th anniversary. Operating as Manulife Financial in Canada and in most of Asia, and primarily as John Hancock in the United States, Manulife Financial Corporation offers clients a diverse range of financial protection products and wealth management services through its extensive network of employees, agents and distribution partners. Funds under management by Manulife Financial and its subsidiaries were C$492 billion (US$473 billion) as at September 30, 2011. Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '945' on the SEHK. Manulife Financial can be found on the Internet at manulife.com.

The John Hancock unit, through its insurance companies, comprises one of the largest life insurers in the United States. John Hancock offers a broad range of financial products and services, including life insurance, annuities, fixed products, mutual funds, 401(k) plans, long-term care insurance, college savings, and other forms of business insurance. Additional information about John Hancock may be found at johnhancock.com.

Contact your financial advisor or visit www.jhannuities.com for more information, including product and fund prospectuses that contain complete details on investment objectives, risks, fees, charges, and expenses, as well as other information about the investment company, which should be carefully considered. Please read the prospectuses carefully prior to purchasing. The prospectuses contain this and other information on the product and the underlying portfolios.

Venture Annuities and the optional riders, which are available for an additional fee, are not available in all states; product features may vary, subject to state regulation. Variable annuities are not FDIC insured, are long-term contracts designed for retirement purposes, and are subject to investment risk, including the possible loss of principal.

This material was prepared to support the promotion and marketing of annuities. John Hancock, its distributors, and their respective representatives do not provide tax, accounting, investment, or legal advice. Any tax statements contained herein were not intended or written to be used, and cannot be used for the purpose of avoiding U.S. federal, state or local tax penalties. Please consult your own independent advisor as to any tax, accounting, investment, or legal statements made herein.

John Hancock Annuities are issued and administered by John Hancock Life Insurance Company (U.S.A.), Bloomfield Hills, MI, which is not licensed in New York. In New York, Venture Annuities are issued and administered by John Hancock Life Insurance Company of New York, Valhalla, NY. John Hancock Annuities are distributed by John Hancock Distributors LLC, member FINRA.