Key influencers Within Aircraft Interiors Share Their Ideas on Developing the Cabin Experience

Sep 13, 2012, 09:00 ET from Aircraft Interiors Expo Americas

SEATTLE, September 13, 2012 /PRNewswire/ --

Boeing Commercial Airplanes, Airbus, Delta Airlines, WestJet and Teague are just a few of the companies that will present ideas and insights into the future of cabin development at this year's Aircraft Interiors Expo Americas - organised by Reed Exhibitions.  The seminar programme will take place in Seattle between 25 - 27 September and will throw a powerful spotlight on how manufacturers, airlines and suppliers can benefit from contributing to a heightened passenger experience.

The opening session will tackle the all-important subject of delighting the customer. Stuart Greif, Vice President and General Manager, JD Power and Associates and Melissa Raudebaugh, General Manager Aircraft Experience, Delta Air Lines will offer their unique insights into this topic.  

The following session will look into how airlines drive extra value from the cabin experience, addressing such questions as passenger loyalty and differentiation.  Douglas Ackerman, 767/777 Interiors Chief Engineer, Boeing Commercial Airplanes will look to address the questions posed.

Wednesday will open with a debate about improving satisfaction and comfort in the economy cabin.  Blake Emery, Director of Differentiation Strategy at Boeing Commercial Airplanes, will chair the session. He recently said, "I have believed for a long time that the best way to predict the future is to get a vision for the future you want, and then work like crazy to bring it into existence." He continued, "The panel of experts in the session 'How can you improve satisfaction and comfort in the economy cabin' will be looking at just that, providing us with some great points of discussion when it comes to thinking about the future of the economy cabin."  Teague, and WestJet will all join Blake in the morning debate.

The follow-on session will feature Jeffrey Forsbrey from EADS Sogerma and Richard Ford from Landor Associates view on new visions for delivering a great passenger experience.  Wednesday afternoon will see a debate on the connected cabin, examining how the economics stack up for airlines. Session chairman Michael Planey from HM Planey, Jonathan Alford from Lenati, Todd Hill from Panasonic Avionics Corporation and Brad Jaehn from Gogo will debate the issues.

On the final day of the exhibition, Claire Nurcombe, Aircraft Interiors Marketing Manager at Airbus, will give a detailed account of key trends that are impacting new aircraft.

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Contact: Carol Seath,, +44-(0)208-748-9797

SOURCE Aircraft Interiors Expo Americas