Klengson's Vision for The WorkingBuildings Group of Companies
ATLANTA, May 5, 2015 /PRNewswire/ -- Valerie Klengson joined The WorkingBuildings Group of Companies (WBGC) as Director of Business Development in January, after 27 years at Siemens, where she spent the last ten as Senior National Sales Manager. She met Michael Weiss, President & CEO of WBGC, some years ago and crossed paths with him and the WB team on a laboratory project in Birmingham, Alabama. Michael and Valerie struck up a conversation and noticed their shared interest in the life science industries ran deeper than just making a living.
What sold Valerie on WorkingBuildings is that, from the top down, there's a willingness to take on challenges. She says, "On projects, when things don't go as planned, the spirit is not to point fingers and assign blame. The spirit is to be a problem solver, to develop solutions—to overcome whatever challenges pop up."
When she considers her vision for the future of WBGC, Valerie sees the continuation—and strengthening—of the entrepreneurial attitude that has made WorkingBuildings so successful. "We're going to refine the processes that have worked for us," she says.
From day one, Michael has been shaping the company to meet customers' needs. This means that WorkingBuildings has been growing and shifting to meet the market needs of the built environment. When problems came up and there wasn't a staff member with the expertise to fix it, WorkingBuildings hired the expert and created a business unit for the market niche. A walk through WorkingBuildings' midtown office reflects this strategy. There is a mixture of young innovators and shrewd veterans to maintain the creative balance. Valerie knows it's critical to push boundaries. WorkingBuildings must be willing to shape the company to meet clients' needs.
The customer feedback process is an enormous part of the growth strategy, Valerie says. "We want to nurture the relationships we have. With our new clients, we want to maintain communication to eliminate any potential breakdowns. When we're maintaining these relationships, we can inquire about our clients' additional needs: what solutions are they seeking?"
The aim is simple: satisfied clients equal repeat clients and free marketing. Valerie says, "The result of doing a good job is getting repeat business, in a kind of circular fashion that expands to include more clients." She pauses, as if to consider the visual of clients happy in perpetuity, and adds with a smile, "There's no better reference than a happy client."
To see the full article, visit http://www.workingbuildings.com/?p=6730
About WorkingBuildings:
WorkingBuildings began in July of 2000. Initially, the firm was dedicated to providing quality assurance programs, commissioning, and sustainability services. As the industry evolved, so did WorkingBuildings. In response to our clients' wide-ranging needs, we developed an offering of highly specialized services across various industries and named our subsidiary branches to reflect them. These branches are WorkingBuildings, WorkingLaboratories, WB | Transitional Operations, WorkingHospitals, CxAlloy, Specialty Operations Solutions (WB | SOS), and WB | Global Advisory. For more information, call 678-990-8001 or visit www.workingbuildings.com.
Media Contact: Valerie Klengson, 678-990-8001, [email protected]
SOURCE The WorkingBuildings Group of Companies
Share this article