KPN Optimizes Multi-National Corporate Customer Management With a Comarch Solution

KRAKOW, Poland, September 15, 2010 /PRNewswire-FirstCall/ --

- Comarch Delivers a Comprehensive set of BSS Modules to Help KPN Lower Operational Costs, Improve Customer Satisfaction and Launch New Services Faster

KPN discovered a market opportunity for managed mobile services and began delivering mobile communications to European multinational companies. Resultantly, end customers benefited from the significant reduction in overall costs of mobile communications within the company. Instead of having many providers from various nations, they were provided with one contract, a unified service in every country, as well as advanced self-service and mobile telephony cost reporting functionalities.

"The reason KPN decided to cooperate with Comarch was due to the competitive advantages offered by the proposed solution. The components of KPN's previous BSS system required vast amounts of manual work being carried out by its users. The time needed to introduce improvements was too extensive. Maintenance costs were high and still rising. Finally, a decision was made to purchase a new, integrated solution, and Comarch matched our requirements perfectly. Further more Comarch proofed to be very willing in meeting our requirements", states Cees Versteeg, Director IT and Operations, KPN Managed Mobile Solutions.

The competitive advantages of the solution that influenced KPN's decision included an effective relationship between quality and price. The delivered solution was extremely well integrated, and was the most flexible and comprehensive out of all the solutions that were short listed. The self-service and portfolio management functionalities were also positively evaluated. Important factors influencing KPN's decision was the proximity of one of Comarch's offices (in Belgium and Poland) and the possibility to outsource all aspects associated with maintaining and managing applications to the Comarch Data Center.

"With the Comarch solution, KPN will lower operational costs in the long-term and improve customer satisfaction thanks to error prevention and customer self care functionalities. Additionally, the solution is expected to lead to reducing time-to-market for new portfolio features", explains Pawel Lamik, CRM & Self Care Product Manager, Comarch SA.

Comarch

Comarch is a leading supplier of business-driven software solutions and services for telecommunications service providers, including convergent billing, interconnect/wholesale billing, CRM and self care, as well as inventory, network planning, in addition to network and service assurance.

    More information is available at:
http://www.comarch.com/telecommunications/.

Comarch Telecommunications Press Office

Katarzyna Gajewska | Tel: +48-12-646-15-04 | Gsm: +48-691-464-119 | Fax: +48-12-646-12-00 | E-mail: [email protected]

SOURCE ComArch SA