ATLANTA, June 27, 2017 /PRNewswire/ -- LaaSer Critical Communications (http://laaser911.com/) announces that U.S. patent number 9,693,213 has been issued for the company's technology, which accurately locates mobile phone callers who dial 911 and routes them to the most appropriate emergency services response center. This latest patent covers "caller location and public safety answering point (PSAP) determination systems and methods" and is the latest addition to a growing portfolio of patents.
"Our new patent recognizes the innovative work we've done to locate 911 emergency callers quickly in order to positively influence call routing decisions," says LaaSer CEO Fred White. "Connecting callers to the right PSAP the first time dramatically improves response time and absolutely saves lives."
Current methods for routing emergency calls from cell phones can be problematic, especially near jurisdictional boundaries. Cell towers generally have three receiving faces; each face picks up calls from a geographic sector that comprises 120 degrees of a circle (cell sector). When these sectors are laid over a community map, public safety officials collectively decide which PSAP should receive calls coming from each sector.
In congested areas, a sector can easily encompass two or more communities. When a call is routed to a PSAP other than the one in which the call originated, the operator must first determine that the call is coming from outside their jurisdiction and then transfer the call to the PSAP that can dispatch assistance to the caller. This process costs valuable time when lives are often literally on the line.
That point was made shockingly clear by the circumstances that led to the death of Shanell Anderson. After driving her SUV into a suburban Atlanta pond while delivering papers early one morning, Anderson's 911 call was routed to a PSAP in a neighboring jurisdiction. The operator was unable to find the distressed caller, and didn't know that she was in a neighboring jurisdiction. Consequently, it took 20 minutes for first responders to arrive on scene, despite Anderson knowing exactly where she was. Had her call for help gone directly to the PSAP serving the jurisdiction from which she was calling, her tragic story may have turned out differently.
LaaSer's technology locates a caller with tremendous accuracy often before the call routing decision is made, ensuring the appropriate PSAP receives the call. This happens without delaying the call at all. Instead of cell tower sectors, LaaSer's solution takes advantage of the hardware and software tools built into virtually every cell phone built over the last decade. These include Wi-Fi, GPS and Bluetooth, among others. In addition, LaaSer's technology can be deployed without disturbing legacy systems or adding new call handling protocols.
According to FCC research, 10,000-plus lives could be saved by shaving 60 seconds off the average emergency response time. LaaSer's patented technology is a major step in that direction.
"At LaaSer, we've dedicated our energy and resources to solving a major problem with the nation's 911 systems," adds Cofounder and Chief Architect Michael Self. "Our system makes cell phone emergency call routing as accurate as is possible. Municipalities across the nation are preparing to deploy our solution and see the results firsthand. This new patent further demonstrates the reliability and innovation behind LaaSer's flagship technology."
About LaaSer Critical Communications, LLC
LaaSer Critical Communications, a Techstars company, is dedicated to solving the problems associated with calling 911 from mobile devices. LaaSer has created patented technology that pinpoints a 911 caller's location, using any mobile device, efficiently routes them to the appropriate 911 call center, and provides the 911 operator with precise location information. LaaSer's technology requires no upgrades on the part of 911 call centers or network operators.
Jon Harmer, CMO
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