COLORADO SPRINGS, Colo., April 2, 2015 /PRNewswire/ -- ICMI, the leading global provider of comprehensive resources for customer management professionals, today announced exciting new keynotes and site tours for its 2015 Contact Center Demo and Conference. This year's program will offer a lineup of more than 50 deep-dive sessions addressing the most pressing topics of the customer management industry. The 2015 Contact Center Demo & Conference will take place October 19-21, 2015 at the Rio Hotel in Las Vegas. For more information and to take advantage of early bird pricing before June 5, please visit: ubm.io/ICMICCDC15.

Attendees will hear from luminaries such as John Wolske, Culture Evangelist at Zappos.com and Myra Golden, Customer Loyalty Expert and Author.  In addition, educational and insightful site tours will be offered by Caesars Entertainment, GES, Las Vegas Valley Water District and Zappos.com

View information on keynotes and site tours here:  http://www.icmi.com/Contact-Center-Demo-Conference

The 2015 Contact Center Demo and Conference provides significant value with outstanding returns. The conference will feature practical, unbiased content with actionable insights. While all passes include access to keynote presentations and the unique casual Demo Hall, a variety of passes are available to fit the specific needs of any professional interested in attending the event, ensuring great value at varying price points. Customer management professionals can be assured that they will gain valuable information as well as an incredible experience while paying a fraction of the cost of competitive events. The following passes are available for purchase:

3 Day Pass (Oct 19-21):

• Pre-Show Workshops & Site Tours - Monday, Oct 19
• Speaker Presentations
• Networking Events
• Breakfast, Lunches, Receptions
• Keynote Presentations
• Sponsor Spotlight Sessions
• Demo Hall Entry

2 Day Pass (Oct 20-21):

• Speaker Presentations
• Networking Events
• Breakfast, Lunches, Receptions
• Keynote Presentations
• Sponsor Spotlight Sessions
• Demo Hall Entry

Keynotes & Demo Hall (Oct 20-21):

• Keynote Presentations
• Sponsor Spotlight Sessions
• Demo Hall Entry

Learn more about conference pricing here: http://www.icmi.com/Contact-Center-Demo-Conference/Pricing/Passes-and-Pricing

"ICMI is proud to provide attendees with the best possible value for our events," said Patty Caron, Event Director. "The information, experience and training they gain through our program is critical to professional growth. The Contact Center Demo & Conference presents unrivaled networking opportunities, creating channels for attendees to gain support and inspiration."

Follow ICMI online:
LinkedIn: ubm.io/ICMILinkedIn
Facebook: www.facebook.com/CallCenterICMI
Twitter: @CallCenterICMI

About ICMI 
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is produced by UBM plc (UBM.L), a global provider of media and information services. For more information, visit www.icmi.com.

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SOURCE ICMI

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