Leading Analyst: AWD Is a BPMS Leader

KANSAS CITY, Mo., Nov. 15, 2010 /PRNewswire/ -- In his most recent paper about the Business Process Management (BPM) industry, independent analyst Bruce Silver describes DST Technologies' AWD as a business-friendly solution that enables companies to build and execute customized processes to maximize efficiencies and manage critical customer relationships.

Entitled "A Thoroughly Modern AWD," the paper highlights AWD's role in helping organizations optimize process efficiency by continuously evaluating the most important work for each team and providing dashboards to support work management. It combines document capture, transaction processing, customer service, personalized communication, reporting and case management on a single, integrated platform.

"AWD enables users to become more outcome focused," said John Vaughn, vice president of DST Technologies. "By providing in-depth visibility, AWD helps organizations improve quality, manage operating costs and enhance customer satisfaction."

DST launched AWD10 in May of this year, and is in the process of upgrading several of its clients to the new version of the solution.

In his report, Silver noted: "Today AWD10 offers features that rival the BPMS leaders, including business-friendly BPMN-based design, out-of-the-box business objects and data models, case management, and advanced work management."

He continued: "While many other high-volume document workflow offerings have faded from the BPM scene, AWD has kept pace with today's BPMS architecture. Beyond mature, proven technology and expertise, AWD offers a number of features that should cause serious BPMS buyers to sit up and take notice."

Tony Armour, managing director of EMEA and Asia for DST, welcomed the report. "This paper is the external validation of our approach to listening to our clients and adhering to our design principles. We aim to use modern technology to give business leaders the power to respond to change without the high cost and delays associated with the IT change cycle. For organizations where customer service is a key differentiator or where managing risk, complexity and operating cost are crucial, AWD is the solution of choice."

Silver concluded: "It's what I call meat-and-potatoes BPM, not bells-and-whistles BPM. If you are in the market for a BPMS-enabled application to handle your customer interactions and transactions, you probably ought to put AWD on your list."

Used by companies in the banking, insurance, communications and utilities sectors, AWD currently supports approximately 225,000 licensed users in 12 countries.

Notes to editors:

For more information or a copy of Bruce Silver's report, please go to: http://www.brsilver.com/2010/10/19/a-thoroughly-modern-awd/

About DST Technologies

DST Technologies, Inc. is a wholly owned subsidiary of DST Systems, Inc. Through sophisticated information processing and computer software services and products, DST Technologies helps clients improve productivity, increase efficiencies and provide higher levels of customer service. For clients across the globe representing a variety of industries, including mutual funds, brokerage, healthcare, insurance, and video/broadband, AWD has helped reduce the cost of operations while increasing the speed and accuracy of business processing and customer service through business process management technology. For more information about AWD, visit www.dsttechnologies.com.

The above information and comments may include forward-looking statements that respect the businesses referenced and their affiliates. Such information and comments are based on views as of today and will not be updated unless required by law. Actual actions or results could differ. A number of factors (including those set forth in the latest DST Systems, Inc. Form 10-K or 10-Q filed with the U.S. Securities and Exchange Commission) could affect future actions or results and should be considered in evaluating any forward-looking comment.

SOURCE DST Systems, Inc.