Leading Outsourcer STARTEK Selects Spoken Communications as a Technology Partner
SEATTLE, Jan. 21, 2015 /PRNewswire/ -- Spoken Communications, a leading innovator and provider of a cloud based technology platform for the Business Process Outsourcing (BPO) industry, today announced that STARTEK has partnered with Spoken to deliver an innovative cloud-based Call Center as a Service (CCaaS) platform to its clients. STARTEK is a comprehensive contact center and business process outsourcing service company.
"We wanted a solution for our clients that would not only meet our current technology requirements but also provide an adaptive bridge to the future with the strategic vision that STARTEK is shaping in the BPO industry," said Kamalesh Dwivedi, CIO of STARTEK. "Spoken's approach to encapsulate Avaya's voice server platform with layers of advanced technology aligns very well with our scalable and adaptive technology strategy. STARTEK plans to leverage soft switch technology from Spoken in the future."
Spoken has experienced significant momentum over the last year, including its recent agreements with PLDT in the Philippines and two additional significant outsourcers. Additionally, the company's customer base has expanded to support 25,000 call center agents, up from 9,000 in 2012. The Spoken CCaaS platform has been gaining recognition within the industry, having recently received the 2014 CRM Excellence Award and the 2014 TMC Product of the Year award. Spoken was rated the fastest-growing telecommunications company in the U.S. by Inc. magazine in 2012.
"We are thrilled to bring STARTEK on to the Spoken platform," says Howard Lee, CEO of Spoken. "As a leading outsourcer, STARTEK's goal of delivering the highest quality service to its clients while leveraging cloud innovation aligns perfectly with Spoken's mission."
About Spoken Communications
Spoken Communications provides telecom cloud infrastructure as a service to contact centers to provide a technological path to the future while saving costs and improving the customer experience. The flexible Spoken platform offers à la carte applications and a gradual integration model to integrate with, extend or replace any legacy infrastructure and software with little to no business disruption or capital expenditure.
For more information, visit www.spoken.com, call 1-206-428-6044, Twitter @spokencomm or subscribe to the blog.
About STARTEK
STARTEK (NYSE: SRT) is a business process outsourcing and IT-enabled service company. We serve a variety of industries including: financial, communications and media, technology, retail and a rapidly expanding STARTEK Health division. STARTEK currently supports customers through all contact channels by providing a comprehensive suite of BPO capabilities STARTEK is headquartered in Denver, Colorado and has contact centers strategically located around the world to offer the best solution to meet client demand. Additional information is available at www.startek.com.
SOURCE Spoken Communications
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