SALT LAKE CITY, Sept. 17, 2015 /PRNewswire/ -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, finalizes preparations for its upcoming users' conference: ICUC 2015 Legendary Journeys Ahead. The conference will take place September 29 – October 1, 2015, at the Salt Palace Convention Center in Salt Lake City, Utah. This annual event brings together customers, prospects and partners, who will have access to more than 72 breakout workshops and sessions, a full day of technical training, along with a user experience lab. The three-day event will explore opportunities for cloud innovation at an unprecedented time of rapid change in the customer service arena.
"ICUC is our biggest event of the year where our active, passionate user community comes together to share best practices, learn about our latest innovations and network with our growing ecosystem of cloud partners," said Paul Jarman, CEO at inContact. "This year's entire agenda is geared to providing contact center professionals with the tools to create customer journeys that are legendary."
A few of the industry thought leaders confirmed for this year's conference include:
This year's keynote session will feature noted author, consultant and keynote speaker Chip Bell, who will present on Innovative Service. Chip has helped many Fortune 100 companies with customer strategies that focus on the needs of today's customers, who are notoriously selective and outspoken. He is a world-renowned authority on customer loyalty and service innovation.
ICUC 2015 will feature three role-based session tracks and three product-based session tracks. Each track is customized for professionals within the contact center industry, along with the specific product applications:
Executive: C-level and senior leaders
Technical: IT managers/directors, developers and staff
Contact Center Manager: Contact center managers, supervisors and operational contact center leaders
WFO – Verint: Contact center managers, WFM managers and analyst, contact center supervisors, quality assurance managers and other contact center roles in WFO
WFO – Uptivity: Uptivity system administrators and end-users
About inContact inContact (NASDAQ: SAAS) is the cloud contact center software leader, helping organizations around the globe create customer and contact center employee experiences that are more personalized, more empowering and more engaging today, tomorrow and in the future. inContact continuously innovates in the cloud and is the only provider to offer core contact center infrastructure, workforce optimization plus an enterprise-class telecommunications network for the most complete customer journey management. Winner of the 2014 CRM Magazine Rising Star Award, inContact has deployed over 2,000 cloud contact center instances. To learn more, visit www.incontact.com.