Leica Microsystems Selects ClickSoftware and Diabsolut for Optimized Mobile Workforce Management

Leading provider of scientific, medical and industrial equipment leverages ClickSoftware's solutions to improve customer service and drive efficiencies across the business

Dec 02, 2010, 08:00 ET from ClickSoftware Technologies Ltd.

BURLINGTON, Mass., Dec. 2, 2010 /PRNewswire/ -- As part of its commitment to deliver outstanding customer service to the life sciences and research industries, Leica Microsystems, a leading global designer and producer of innovative, high-tech, precision optical systems for the analysis of microstructures, selected the team of ClickSoftware Technologies Ltd. (Nasdaq: CKSW) and Diabsolut Inc. to help mobilize its employees across the enterprise.

With steadily increasing market share and greater customer expectations, Leica Microsystems needs daily, real-time management of its field organization to ensure the team is operating efficiently and delivering service that is best in class in its industry. Following a rigorous evaluation process of solutions available in the workforce management market, Leica selected ClickSoftware's field service optimization solutions as the platform to efficiently manage their field technicians and deliver world class customer service.

"We're continually strengthening our ability to deliver the highest level of service to our clients, implementing many six sigma and Kaizen processes. But process and business changes only go so far," said Shawn LaRocco, Director of Field Service and Support at Leica Microsystems. "Choosing ClickSoftware products will provide us with a competitive advantage of delivering high quality service while maintaining or reducing our costs. We are excited to be working with the Diabsolut team in the implementation of the ClickSoftware solution suite."

Leica Microsystems will use ClickSoftware for Installation, Maintenance, and Repair Service's (ClickIMRS) workforce management solution, including ClickSchedule, ClickMobile and ClickLocate, to manage, schedule and route the workload of its field technicians. ClickSchedule will be used to automatically schedule the work of the field technicians, ensuring the company sends the right person with the right skills to the right job at the right time. ClickMobile will connect workers in the field to headquarters, giving them up-to-the-minute scheduling changes as well as a paperless means of receiving and reporting on work completed to improve efficiency. ClickLocate will enable Leica Microsystems dispatchers to easily see and make decisions based on real-time information about where technicians are in the field.

ClickIMRS was designed to meet the unique needs of mid-sized service organizations by helping them increase productivity, manage growth, and improve service levels and revenues - all for a very attractive Total Cost of Ownership (TCO). Implementing an optimized scheduling and mobility solution will enable Leica Microsystems to offer its customers a world class service experience while keeping a tight control over their costs.

Leica Microsystems selected ClickSoftware's solutions through Value Added Reseller (VAR) Diabsolut Inc. (www.diabsolut.com). Leica valued Diabsolut's successful track record of delivering and deploying ClickSoftware solutions, along with Diabsolut's impressive client references. As a premiere systems integrator and VAR for ClickSoftware and the ClickIMRS solution, Diabsolut product experts will work closely with Leica to ensure that all of their implementation goals are not only achieved but surpassed.

The ClickIMRS solution will provide Leica Microsystems with resource scheduling and allocation, ensuring the right person goes to the right job at the right period of time using predefined system policies. The Diabsolut professional services team will be implementing ClickSchedule, ClickMobile, and ClickLocate, integrating with Leica's existing SAP system.

"We are delighted to be working with Leica Microsystems on this exciting process improvement project.  Leica is leveraging advanced technologies to improve competitiveness through more strategic deployment of its highly skilled workforce," says Joe Diab, President and CEO of Diabsolut Inc.

About Leica Microsystems

Leica Microsystems is a leading global designer and producer of innovative, high-tech, precision optical systems for the analysis of microstructures.

It is one of the market leaders in each of its business areas: Microscopy, Confocal Laser Scanning Microscopy with corresponding Imaging Systems, Specimen Preparation, and Medical Equipment.

The company manufactures a broad range of products for numerous applications requiring microscopic imaging, measurement, and analysis. It also offers system solutions in the areas of Life Science including biotechnology and medicine, as well as the science of raw materials and industrial quality assurance. Furthermore, Leica Microsystems brings histopathology labs and researchers the most comprehensive product portfolio. The range includes the ideal product for each histology step and high-productivity workflow solutions for the entire lab.

Comprising 13 manufacturing facilities in 8 countries, sales and service organizations in 19 countries and an international network of dealers, the company is represented in over 100 countries.

The global management is headquartered in Wetzlar, Germany.

About ClickSoftware

ClickSoftware is the leading provider of automated workforce management and optimization solutions for every size of service business. Our portfolio of solutions, available on demand and on premises, creates business value through higher levels of productivity, customer satisfaction and operational efficiency. Our patented concept of 'continuous planning and scheduling' incorporates customer demand forecasting, long and short term capacity planning, shift planning, real-time scheduling, mobility and location-based services, as well as on-going communication with the consumer on the expected arrival time of the service resource.

As the pioneers of the 'W6' concept more than 20 years ago, we have perfected solutions for solving a wide variety of problems on Who does What, for Whom, with What, Where and When. The combination of proven technology with educational services helps businesses find the right balance between reducing costs, increasing customer satisfaction, employee preferences and industry regulations/legislation. ClickSoftware's solutions manage over 200,000 resources in service businesses across a variety of industries and geographies. Our flexible deployment approach, breadth and depth of solutions and strong partnerships with leading CRM/ERP  vendors and system integrators makes us the number one choice to deliver superb business performance to any organization. The company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific. For more information, please visit www.clicksoftware.com. Follow us on Twitter.

About Diabsolut Inc.

Diabsolut is a premier ClickSoftware reseller and implementation partner. Based in North America, Diabsolut and its consultants have been supporting and implementing ClickSoftware's Service Optimization Suite of products for enterprises across various segments of the field service Industry for the past decade.

The Diabsolut team is built around a dedicated core of veteran business transformation experts with many years of experience in the implementation and delivery of the ClickSoftware tool set, with strong customer focus and an extensive track record of successful deployments.

Diabsolut's total and only focus is in offering, implementing and supporting the ClickSoftware Service Optimization Suite.

Safe Harbour Statement

This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits to Leica Microsystems and its customers from using ClickSoftware's solutions. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2009 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.

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