LineLeader Releases 11th Annual ECE Industry Benchmark Report, Scaling for Success: You Can't Manage What You Can't Measure

Addison, Texas, April 7, 2025 /PRNewswire/ -- LineLeader by ChildcareCRM ("LineLeader"), the leading provider of SaaS software and digital payment solutions for the early childhood education (ECE) market, recently released their 11^th annual industry benchmark report, Scaling for Success: You Can't Manage What You Can't Measure.

The 74-page report delivers valuable insights into childcare business challenges and opportunities. This year's findings reveal how operators can overcome common barriers like siloed data, inefficient processes, and low occupancy rates to deliver high-quality experiences while maintaining financial stability.

Key Findings:

• Occupancy & Financial Health: Only 65% of childcare businesses expanded in 2024. To remain profitable, centers must maintain occupancy rates of 70%-75%, a target that many miss.
• Data Visibility & Decision-Making: Operators without real-time data struggle with timely, informed decisions, limiting growth potential.
• Streamlining Enrollment with Technology: Top-performing centers save over 10 hours weekly by adopting digital registration tools, boosting efficiency and completion rates.
• Meeting Modern Family Expectations: Millennial and Gen Z parents expect seamless, tech-enabled experiences. Centers using self-scheduling tours achieve lead conversion rates 18 points higher than average.

 "The results of the survey and aggregated data point towards opportunities to evolve the enrollment process, improve occupancy, and grow your business in new ways," said Brett Neller, CEO of LineLeader. He continued, "However, without a streamlined and sophisticated reporting suite, many operators lack data insights to understand how to address a weakness or strategically pivot. Data-driven decision-making is crucial for scaling your success at each stage of the enrollment process, and beyond."

Report Highlights:

• Inquiry & Lead Generation: 54% of leads originate online. But roughly 1 in 4 parents who schedule a tour don't show up.
• Touring & Registration: 93% of leads that complete tours either register or join the waitlist at top-performing centers.
• Retention & Engagement: Family engagement correlates with higher re-enrollment rates, increasing from 25% (in 2023) to 35% of centers reaching 80%+ retention in 2024.
• Occupancy Rates: 68% of centers report occupancy below 70%.

About the Report:

The 2025 ECE Benchmark Report, 'Scaling for Success: You Can't Manage What You Can't Measure' is based on product usage data from LineLeader's 200,000+ monthly users as well as survey insights from nearly 4,500 childcare operators. The report outlines critical metrics at every stage of the family journey, offering practical recommendations to streamline operations, improve occupancy, and maximize financial success.

For US operators looking to access the full report, visit https://lineleader.com/childcare-enrollment-benchmark-report.

For Australian-based operators, get your copy here: https://lineleader.com/en-au/childcare-enrolment-benchmark-report.

About LineLeader by ChildcareCRM:

LineLeader offers digital registration software, full-featured childcare CRM software, a combined family app and center management system, along with the Unified platform, which provides comprehensive visibility into every contact throughout various stages of their enrollment journey.

So, while each tool is powerful on its own, they truly innovate when used together.

For more information about LineLeader and its solutions, please visit https://lineleader.com.

SOURCE LineLeader by ChildcareCRM