Lionbridge GeoFluent Enterprise API Powers Seamless, Customized, Real-Time Translation of Online Chat and Web Sites

WALTHAM, Mass., Aug. 26, 2011 /PRNewswire/ -- Lionbridge Technologies, Inc. (Nasdaq: LIOX) today announced that GeoFluent, Lionbridge's SaaS-based real-time translation solution, now includes extensible APIs that integrate with business processes and applications to give enterprises a powerful, secure customized solution for multilingual communication.  GeoFluent provides enterprise-scale, proven, customized machine translation technology that features:

• Rapid customization to reflect each organization's brand, products, terminology and expertise, making translation comprehensible and actionable.  
• Seamless API integration with leading enterprise chat applications, enterprise web properties, user forums and other content that requires on-demand, comprehensive translation.
• An easy-to-deploy, "translate now" cloud application that can be rapidly integrated into enterprise web sites, allowing visitors to instantly translate Web pages and communications on demand.  
• An enterprise-scale, multi-tenant platform that protects intellectual property and language assets to allow privacy and security of multilingual communication.
• Scalability for handling enterprise-level volumes of usage.

GeoFluent is an on-demand translation platform that integrates Lionbridge's cloud-based language customization solution with a statistical machine translation engine developed in IBM's Watson Research Center.  As a result, enterprises gain a unique, real-time, secure SaaS solution based on proven technology that has been adopted successfully in large-scale commercial environments.  GeoFluent is easily customized and trained to preserve organizations' brand integrity globally, allowing enterprises to accelerate engagements with customers, partners and employees and cost-effectively extend their global reach.

With GeoFluent, enterprises enjoy a number of unique features and benefits for highly-effective, instantaneous multilingual communication, including the opportunity to:

• Expand global reach by providing on-demand, quality translation of Web content and marketing communication as a user expresses interest
• Accelerate revenue opportunities by turning contact center agents into "Global Communicators" with real time, multilingual chat
• Reduce costs of in-country support infrastructure and improve "time to resolution" for international customers by allowing online chat agents to support users in multiple geographies from one location.
• Increase customer self-service with instant multilingual access to Web content such as knowledge centers, FAQs, and user forums

"As discussed in well-regarded publications and as we've heard from numerous enterprises and IT departments, public machine translation APIs continue to be challenged by quality, security and privacy barriers.  GeoFluent removes these barriers with a customized, secure, enterprise-scale solution based on proven technology," said Rory Cowan, Lionbridge CEO.  "As a result, GeoFluent continues to be the solution of choice for enterprises that seek a real time solution to effectively engage customers and partners online in real time, in any language."

Listen to a recent Webinar to hear more about the opportunities for customized real-time translation.

About GeoFluent

GeoFluent is Lionbridge's real-time translation solution that enables customized, secure, on-demand multilingual communication for enterprises and contact centers.

GeoFluent Chat enables customer support teams to increase customer engagement, drive down costs, reduce dependence on in-country personnel, and increase the productivity of English speaking personnel by allowing agents to engage users in multiple languages in real time. GeoFluent is easily integrated with live chat applications through application programming interfaces (APIs). This provides a seamless multilingual communication between the customer and the support agent.  As a result, organizations can facilitate faster time to purchase through proactive multilingual engagement, and reduce global support costs through effective online customer care.

GeoFluent Web provides real-time translation of all Web communication such as web pages, user-generated content and user forums. As an on-demand translation application, GeoFluent easily integrates into any Web page, allowing users to instantly view translated content in real-time, in their preferred language.

About Lionbridge
Lionbridge Technologies, Inc. (NASDAQ: LIOX) is a provider of translation, development and testing solutions. Lionbridge combines global resources with proven program management methodologies to serve as an outsource partner throughout a client's product and content lifecycle - from development to translation, testing and maintenance. Global organizations rely on Lionbridge services to increase international market share, speed adoption of global products and content, and enhance their return on enterprise applications and IT system investments. Based in Waltham, Mass., Lionbridge maintains solution centers in 26 countries and provides services under the Lionbridge and VeriTest brands. To learn more, visit http://www.lionbridge.com.

Lionbridge and Lionbridge GeoFluent, are trademarks or registered trademarks of Lionbridge Technologies, Inc. in the U.S. and throughout the world.  

Contact:
Sara Buda
Lionbridge Technologies
(781) 434-6190
[email protected]

SOURCE Lionbridge Technologies, Inc.