SANTA CLARA, Calif., April 26, 2011 /PRNewswire/ -- LiveOps, the leader in cloud-based enterprise call centers, announced Tuesday that John Nai has joined the company as Senior Vice President of Service Delivery. Building on 22 years of experience in data center operations and infrastructure engineering, Nai will be responsible for the LiveOps' technology operations, product availability and overall service quality to Tier 1 Enterprise clients. Nai will focus on continued improvements in the firm's technology, process and people that LiveOps leverages to deliver best-in-class client solutions.
"John brings a vast knowledge of B2B client relations, particularly developing the technologies and platforms that improve customer interactions and overall quality of technical operations," said Maynard Webb, LiveOps' Chairman and CEO. "His experience and proven track record for service delivery will be an invaluable addition as we expand our technology teams and strengthen the breadth and overall quality of services we provide our customers."
Prior to joining LiveOps, Nai served in senior leadership positions at Charles Schwab Corp., overseeing Schwab's mission-critical external and internal facing customer platforms. Most recently, he was Schwab's Senior Vice President of Infrastructure Engineering and Data Center Operations where Nai was responsible for ensuring the highest quality operational support for Schwab's telecommunications, mainframe, distributed, storage and database technology infrastructure environments.
Nai is a graduate of Westfield State College in Massachusetts, with a Bachelors of Science degree in Computer Science.
About LiveOps Inc.
LiveOps is transforming sales and service work. The company offers innovative solutions aimed at solving technology and workforce needs for today's businesses. The LiveOps Contact Center Cloud Platform is the award-winning technology platform that enables companies to enhance their consumer experience while achieving measurable operational efficiencies. Based on this same cloud-based platform, LiveOps offers Workforce Cloud, the largest marketplace for call center workers, uniting more than 20,000 independent agents with companies in a wide range of industries including financial, health, insurance, retail, marketing and media. The company has created an environment where work and talent are unconstrained by geographical boundaries, and the right people are engaged in the right work at the right time. The company has been recognized by business and government organizations for its technology, innovative business model and visionary leadership team. LiveOps is headquartered in Santa Clara, California.
LiveOps is a registered trademark of LiveOps, Inc. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.