NEW YORK, Jan. 5, 2011 /PRNewswire/ -- LivePerson Inc., (Nasdaq: LPSN), the leading provider of intelligent engagement solutions that help businesses create deeper, more meaningful relationships with their online consumers, announced today that its live chat solution for enterprise has received a 2010 Product of the Year Award from Technology Marketing Corporation's (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.
LivePerson's enterprise solution enables online businesses to assess who — of thousands of visitors on their site at any given time — will need personalized assistance in order to drive conversions, first contact resolution and ensure an optimal customer experience. In addition, businesses can deflect costly phone and email volume to the more cost-effective live chat channel which means fewer cases opened, fewer resources needed to play email tag, and the cost per interaction is significantly reduced. Customers typically see the following results after implementing LivePerson's enterprise:
20% increase in online sales
25% reduction in cost of handling target call or email queues
The highest (85% and above) customer satisfaction score measured
"We are honored that our Enterprise solution is being recognized as Product of the Year by TMC," said Robert LoCascio, Chairman and CEO of LivePerson. "Some of the largest global enterprises trust LivePerson to provide secure, scalable, real-time engagement solutions that help maximize online sales and support interactions. We are continuously evolving our platform and engagement solutions so customers can intelligently connect with a greater percentage of their online and mobile customers in new and innovative ways."
"LivePerson was granted a 2010 Product of the Year Award for its achievement in advancing contact center technologies. LivePerson enterprise solutionhas demonstrated excellence as well as provided ROI for the companies that use it," said Rich Tehrani, CEO, TMC. "Customer Interaction Solutions magazine has been honoring innovative companies for 13 years and LivePerson has earned its place with this distinguished honor."
The 13th Annual Product of the Year Award winners are featured in the January 2011 issue of Customer Interaction Solutions magazine, www.cismag.com.
For more information about the Customer Interaction Solutions' 2010 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
LivePerson is the leading provider of online, real-time intelligent engagement solutions. Connecting businesses and experts with consumers seeking help on the Web, LivePerson's hosted software platform creates more relevant, compelling and personalized online experiences. Every month, LivePerson's intelligent platform helps millions of people succeed online; more than 8,500 companies, including EarthLink, Hewlett-Packard, Microsoft, and Verizon, rely on LivePerson to maximize the impact of the online channel. LivePerson is headquartered in New York City, with offices in San Francisco, Atlanta, London and Tel Aviv.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information.
Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMC is the producer of ITEXPO, the world's leading B2B communications event. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. In addition, TMC runs multiple industry events: 4GWE; Smart Grid Summit; M2M Evolution; Cloud Communications Summit; Social CRM Expo; SIP Tutorial; VIPeering; Business Video Expo; CVx; Digium|Asterisk World; StartupCamp; MSPAlliance MSPWorld and more! Visit TMC Events for a complete listing and further information.