SAN FRANCISCO, Feb. 5, 2015 /PRNewswire/ -- LoopSurvey announced the general availability of its new Business software at www.loopsurvey.com. The platform lets managers easily deploy mobile surveys across multiple locations, employees, and devices. Organizations use the software to ensure quality across operations, generate leads, and get instant insights from customers. Unlike web surveys that may be occasionally sent out, LoopSurvey Business is designed for ongoing use in today's mobile workforce and distributed operations.
"Many organizations use ineffective feedback loops like paper forms, call centers, or paid studies – resulting in unreliable customer data," said LoopSurvey CEO & Co-Founder Rajit Marwah. "In today's mobile world there should be a much easier way to get this information instantly. We are thrilled to introduce LoopSurvey Business, the best way for organizations to get real customer experience insights from their operations."
To get started managers login to an online Dashboard to design their questionnaire, manage mobile devices, invite colleagues, and view reports. No complex installation or servers are required since the technology is a secure, cloud based, HIPAA compliant software as a service (SaaS).
Staff members then download the iPhone or iPad survey app to their mobile devices and start collecting data. Since the survey apps are truly mobile they work seamlessly offline even when there is no internet and update reports automatically in the Dashboard once back online. LoopSurvey is integrated with MailChimp so any emails collected are automatically saved to customer lists. Data can be exported to Excel anytime for custom analysis.
As survey responses are received, organizations can trigger automated actions. Field teams can route valuable leads or priority service requests in real time, while managers can get instant text alerts if a customer has a bad experience. Customers that have a great experience can receive instant email reminders to leave an online review on TripAdvisor, Yelp, and Google, or share their experience on social media like Twitter or Facebook.
LoopSurvey Business is available for free evaluation at www.loopsurvey.com. Since its debut in 2013, LoopSurvey has grown to 30,000+ organizations across 155 countries. LoopSurvey is a software technology startup based in San Francisco, California founded by Michael Liu and Rajit Marwah.