DALLAS, Nov. 8, 2011 /PRNewswire/ -- Lumenate, a leading technical consulting firm located in the South Central United States has been accepted into the Symantec™ Technical Support Partner Program (TSPP). Lumenate's superb Customer Support organization is now available to help a larger group of customers with their technical software needs around Symantec availability products. In addition, Lumenate is one of only eight TSPP participants nationwide that have passed Symantec's rigorous training, systems and call management requirements to participate in the program.
"Lumenate has demonstrated that they can deliver a positive customer experience within a program that simultaneously grows revenue and reduces customer pain points. Customers greatly benefit by the value-add service level that TSPP partners provide when cases can be resolved seamlessly without the necessity of having to engage Symantec," said Don Jones, Director, Global Support Services Partner Programs of Symantec Services Group. "We look forward to working in parallel with Lumenate to ensure that customers continue to be highly satisfied with their support offerings and solutions."
"Lumenate has sold and integrated Symantec products for years and we're excited to now be a part of their TSPP program," commented Jeff Schrunk, Lumenate Vice President, Technical Services and Support. "Our deep technical knowledge, broad-based experience, and an ongoing commitment to excellence will allow us to provide world-class support to our enterprise customers."
TSPP members are required to meet the following requirements to become a member and to provide support for authorized Symantec products. In addition, TSPP members are continually monitored by Symantec to ensure quality of the support.
- Symantec Partner – Platinum Level
- Call Center 24/7/365
- Electronic case tracking system
- Support lab
- Renewals infrastructure
- Fully-trained for each product, using Symantec's internal support readiness training curriculum
Lumenate (www.lumenate.com) is a Technical Consulting firm focused on enabling the Virtualized Enterprise with disciplines in Storage, Virtualized Servers, Networks and infrastructure support. Headquartered in Addison, Texas Lumenate services Texas, Oklahoma, Louisiana, and Arkansas with customers from around the United States. For more information on our Support Services, please visit www.lumenate.com/services-support.
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