DALLAS, May 13, 2013 /PRNewswire/ -- Lymba Corporation today announced it has launched PowerAgent on salesforce.com's AppExchange, empowering businesses to connect with customers, partners and employees in entirely new ways. PowerAgent is an automated intelligent email response solution for businesses of all sizes to instantly respond to incoming customer inquiries and service requests. Lymba offers a free 30-day evaluation test drive that allows organizations to discover the value of PowerAgent for themselves.
Built on the Salesforce Platform, the world's leading cloud platform for social and mobile business apps, PowerAgent is currently available on the AppExchange at www.appexchange.com.
Comments on the News
- "We are excited to be introducing so many innovations in a single product. PowerAgent simultaneously reduces contact center agent workload, while improving customer experience. Leveraging the power of cloud computing, PowerAgent is not only cost effective, but also highly scalable, capable of automatically processing 100,000s of incoming customer emails per day." — Chris Irwin Davis, Director of Business Development, Lymba
- "The trusted capabilities of the Salesforce Platform and the AppExchange ecosystem provide the perfect vehicle for companies like Lymba to bring advanced technology to a wider business audience through the cloud and accelerate customer company transformation." — Leyla Seka, vice president, AppExchange and Partner Operations, salesforce.com
Product Key Features
PowerAgent uses artificial intelligence algorithms that learn and improve with use over time. Previous auto-email response products use simple manually created fixed rules that depend on keyword matching. PowerAgent learns and "understands" a company's unique product or service categories to identify correct solutions to customer problems. In cases where the system's response confidence is below a user-configurable threshold to automatically respond, it will suggest a short list of probable solutions to a human agent who can either select a choice or provide an entirely new solution. The human agent's choices are used as feedback to improve PowerAgent's solution matching algorithms for future cases.
Using advanced natural language processing, PowerAgent is able to determine both customer sentiment and the language of incoming emails, resulting in more personalized and accurate responses. For international contact centers that support customers who speak English, French, German, Italian, or Dutch, solutions returned to the customer match the language of the original service request. Automatic detection of customer sentiment facilitates intelligent routing and resolution of serious customer issues before they have a chance to escalate.
- PowerAgent Product Site
- PowerAgent AppExchange Listing
- Twitter: @LymbaCorp
- KMWorld 100
About the AppExchange
The Salesforce AppExchange is the world's leading business apps marketplace. With more than 1,800 partner apps and 1.7 million customer installs it is the most comprehensive source of social and mobile cloud apps for business. The Salesforce Platform is the world's most trusted and comprehensive cloud platform for building social and mobile cloud apps, powering Salesforce CRM, and more than 3 million custom apps built by customers and partners. Apps built on the Salesforce Platform can be easily distributed and marketed through salesforce.com's AppExchange.
Salesforce, AppExchange and others are trademarks of salesforce.com, inc.
About Lymba Corporation
Lymba (www.lymba.com) is a recognized technology leader in Natural Language Processing (NLP) and Semantic Technologies, being named to KMWorld's 2013 list of "100 Companies That Matter In Knowledge Management". They provide software solutions for both the Enterprise and the Cloud and have successfully served businesses in the Commercial Sector (financial services, healthcare, retail, and other industries), as well as Government (intelligence community, DoD, Health & Human Services, and law enforcement) since 2005.
Chris Irwin Davis, Director of Business Development
1701 N. Collins Blvd., Suite 2200
SOURCE Lymba Corporation