Macrosoft Survey Finds Inefficient Utility Damage Assessment Processes Delays Power Restoration Efforts

PARSIPPANY, N.J., Feb. 13, 2013 /PRNewswire/ -- Macrosoft, a New Jersey based Information Technology Company conducted a survey studying Damage Assessment Practices followed by electric utilities, reporting common challenges and processes.

(Photo: http://photos.prnewswire.com/prnh/20130213/PH59188-a )
(Photo: http://photos.prnewswire.com/prnh/20130213/PH59188-b )

Respondents state that damage information is often left incomplete as the existing processes and tools are cumbersome and time consuming. Moreover, information collected is often inconsistent as assessors do not follow a structured data collection process.

Over 172 utility professionals participated in the survey providing information indicating most damage assessment procedure follows manual and paper processes to assess damages. Survey findings include:

• Over 90% indicate efficient damage assessment is a high contributing factor to successful power restoration.
• Only 19% are able to complete the restoration process on time.
• 62% of field assessors typically have smart phones.
• Over 83% are not entirely satisfied with their current process and tools.

Researchers found that assessors use notes and comments extensively to describe the conditions and complexity involved in the repair. Whereas, the best practices in the industry dictate that companies should have plans, tools and processes developed to support consistency and scalability as the event grows.

Assessments on-Demand  is specifically designed for electric utilities. AoD is robust system built using the HTML5 platform, capturing live damage data in the field. It is easy to use for both employees and contractors. Damage crews can use their smartphones, mobile data terminals, and other portable devices. It is scalable for day-to-day operations as well as large scale events.

The full survey report can be downloaded from Macrosoft:

http://www.resources-ondemand.com/survey-report-2013

For Further Information Contact
Jason Singer
973-889-0500 x263
[email protected]

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SOURCE Macrosoft Inc.