Maldonado Medical: Humanizing Patient Care in an Automated World
PHOENIX, March 1, 2011 /PRNewswire/ --
What does it take to be human in a world that is quickly becoming automated? During an era where our daily lives thrive from the digitizing of society, how do we retain the human touch? Maldonado Medical has set another standard by Humanizing Patient Care in a world that has become overrun by automation.
To start, Maldonado Medical provides 24 hours per day and 7 days per week support for their patients, hospitals and physicians through both email and, more importantly, through the use of the rapidly disappearing method of communication...the live human voice. This may come as a shock, but when someone contacts Maldonado Medical, at any time of day or night, a live and local Maldonado Medical team member answers the phone and is ready to help.
Maldonado Medical's recent email initiative provides answers to patients anytime of the day, or even the night. Recently, a team member received a patient question via email at 7:00 P.M., long after other companies have gone home, turned off their Blackberry's® and turned on their answering services. Within 5 minutes, the patient received a call from the local representative to answer any questions the patient may have had. Whether the time is 7:00 P.M. or 2:00 A.M., Maldonado Medical is ready and able to assist the most important part of healthcare, the patient.
"We try to think like our patients," says Brandon Maldonado, President of Maldonado Medical. "We would all appreciate someone being available when we need them, which is exactly what we have always set out to do."
Despite Maldonado Medical's attempt to humanize care as much as possible, there is a need to keep up with rapid advances in social media and technology sources like Facebook and Twitter. Maldonado Medical is not just keeping up, they're paving the way for their industry. With their recent launch of an email campaign and Twitter, Facebook, and YouTube pages, they are also providing 24/7 access to those that prefer to receive information digitally.
As a regional leader in the durable medical equipment arena, Maldonado Medical has taken the initiative to retain the human elements of patient care while advancing the all-important digital and social media presence that are necessary with the changing times. Just remember, you can always dust off your old phone, dial Maldonado Medical, and have your questions answered live, person-to-person, and with a smile at any time of day or night.
Twitter: www.twitter.com/maldmed
Facebook: www.facebook.com/maldonadomedical
YouTube: www.youtube.com/maldmed
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CONTACT: Maldonado Medical LLC, +1-602-265-0077.
SOURCE Maldonado Medical LLC; Abrazo Media Relations
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