MOUNTAIN VIEW, Calif., Oct. 11 /PRNewswire/ -- Frost & Sullivan is pleased to announce Manish Sinha, Vice President, Global Customer Care for Yahoo!, as a keynote speaker for the 6th Annual Customer Contact 2010, West: A Frost & Sullivan Executive MindXchange, scheduled for October 17-20 in La Jolla, Calif. The event gathers the industry's leading thought leaders and executives to share smart strategies for competing and winning in customer experience.
Sinha's Tuesday keynote presentation, Out of the Economic Gate: Now is the Time for Good Companies to Separate from the Pack, details the need for service organizations within product companies to change their focus from providing services to becoming customer advocates. The presentation will also give insight into why customer advocacy must own the customer experience and what products, marketing, sales and other groups get from customer advocacy.
Sinha brings more than 20 years of extensive customer relationship experience in the IT and service industries. Prior to joining Yahoo!, Sinha was working as the CIO for Microsoft's World Wide Customer Service and Support Organization (CSS) where he was responsible for all systems, processes and tools related to CSS. Before that, Sinha was the Managing Director of the Asia Pacific region based in Singapore and covering Korea, China, Southeast Asia, Singapore, India, Australia and New Zealand. He also set up Microsoft's Global Technical Support Center in Bangalore, India, growing the team from 1 to 1500 Support Engineers in a span of three years.
The 6th Annual Customer Contact 2010, West: A Frost & Sullivan Executive MindXchange, is packed with extraordinary networking opportunities, best practices and next practices to increase customer satisfaction, retention and loyalty, helping companies to prosper in 2011 and beyond. For the complete agenda and additional information, please visit www.frost.com/ccw. To register, contact Matthew McSweegan at 212-967-2553 or firstname.lastname@example.org and mention this release to receive substantial savings to attend the event.
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