Mass Markets Announces New Chief Strategy Officer at #CallCenterWeek

LAS VEGAS, June 30, 2016 /PRNewswire/ -- (From #CALLCENTER WEEK) David Geiger joins Mass Markets from his current company, CXP: Customer Experience Partners, LLC, a startup company working to build the next generation of mobile customer care, sales and support products. Prior to CXP, Mr. Geiger was a co-founder and CEO of Center Partners, a mid-market contact center company owned by the advertising and media company WPP.

"It is imperative to hire people with a proven track record of building companies that bring world-class customer experience to a wide array of industries and clients. There are simply no substitutions for authentic competence and experience in these areas David's background fits this requirement, as he built a $100M+ contact center company, Center Partners, from the bottom up," said Anthony Marlowe, founder and CEO of Mass Markets.

"Anthony and his team at Mass Markets have an exciting platform in the contact center space along with the ability to execute across the board. I'm pleased to be part of such a dynamic organization. Additionally, knowing that Jason Falco, a past client of mine for several years, holds a significant leadership role at Mass Markets as the company's COO, leaves me with zero doubt that Mass Markets is a quality company with an incredibly bright future," says Mr. Geiger.

Mr. Geiger will take on a new, all-encompassing role within Mass Markets to become the company's Chief Strategy Officer. "We need David to help build our client list, expand our product offerings and add his products to our Anything-as-a- Service (XaaS) platform. In addition, his company, Center Partners, was the first BPO to achieve independent J.D. Power certification, and we want to use that background to help shape our overall customer experience delivery," said Mr. Marlowe.

David's company, CXP: Customer Experience Partners, LLC, was engaged in building the next generation of mobile customer applications and experiences. The ideas, products and concepts developed by David at CXP are being incorporated with Mass Markets' Anything-as-a-Service (XaaS) platforms. In his new role David will work closely with Mas Markets' executives to oversee product development, sales and marketing and help manage portfolio technology companies.

Prior to joining Mass Markets as the Chief Strategy Officer, David's company, CXP: Customer Experience Partners, LLC, was engaged in building the next generation of mobile customer applications and experiences.

An industry veteran, David Geiger was also the co-founder and CEO of Center Partners, an omnichannel contact center owned by WPP, the giant media and advertising firm.  As CEO (2003-2013), Center Partners realized outstanding growth with revenue in excess of $100 million.  A key provider to the world's top brands, David's organization consistently delivered a world-class customer experience across a wide range of contact channels and diverse clients. Servicing a wide range of industries including financial services, telecom, insurance, video gaming, Internet retail and cosmetics.  In his role David defined the client delivery and end-user customer experience by building exceptional client teams and contact center products that encompassed unique customer experience concepts and programs.

Initially joining Center Partners in 1997 as the Chief Information Officer, David's early career was focused on information technology where he was responsible for building infrastructure, database systems and automation platforms. While he has decades of executive experience and acumen, David's technical skills remain sharp.  A developer, he still utilizes his technical training and experience to lead the buildout of software and automation prototypes.

To learn more, visit the Mass Markets website at www.massmarkets.com

About Mass Markets
As an Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options.

As a mid-market Business Process Outsourcing (BPO) firm with the technological capabilities of the "big box aka Global BPO's". Our clients benefit from direct interaction with highly tenured and experienced industry veterans that have success-fully serviced a number of the fortune 500 companies. We are sales and service experts that thrive on being the top per-former for our clients.

Front and back office BPO resource groups all come with battle-tested leadership experience that is unmatched across the highly competitive landscape we operate within. Mass Markets enables our clients to tailor different expense models to their exact needs. These include subscription-based, usage-based, per hour, per contact, and market determined pricing for communication services, Platform-as-a-Service (PaaS), and Software-as-a-Service (SaaS) offerings.

Mass Markets excels at customizing scalable solutions to meet our client's strategic objectives through the development of long term partnerships, operating exclusively in the United States.

Media Contact:

Ethan Z. Davis

(866) 577-2461

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SOURCE Mass Markets

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