MassMutual Retirement Services Earns 32 'Best-in-Class' Awards for Plan Sponsor Satisfaction
SPRINGFIELD, Mass., Nov. 23, 2010 /PRNewswire/ -- MassMutual continues to demonstrate industry-leading customer service with an outstanding showing in PlanSponsor magazine's recently-released "Best-in-Class" Defined Contribution Sponsor Satisfaction Survey. MassMutual's Retirement Services Division earned a total of 32 "cups" awards in markets from micro (under $5 million in AUM) to large ($200 million to $1 billion AUM), representing the third highest number of awards among 45 participating providers.
MassMutual's outstanding showing demonstrates client satisfaction regardless of whether the plan is fully bundled or utilizes the services of one of the select third-party administrators (TPA) on MassMutual's platform. The awards rate sponsor satisfaction with sponsor services such as Form 5500 processing, plan reports and service responsiveness as well as participant services such as statements, communication materials, and website functionality.
"MassMutual's commitment to 'best-in-class' customer services applies to every plan size and every customer," says Elaine Sarsynski, executive vice president of MassMutual's Retirement Services Division and chairman and CEO of MassMutual International LLC. "Every plan sponsor faces unique challenges. Our high number of awards, from the under $5 million segment to the large plan market, is indicative of MassMutual's flexibility and responsiveness in serving the unique needs of plan sponsors as well as the needs of the plan advisors and TPAs who serve them," adds Sarsynski.
For more information about MassMutual Retirement Services, please contact your retirement plan advisor or call MassMutual at (888) 626-4911.
About MassMutual
MassMutual's Retirement Services Division has been serving retirement plans for more than 60 years. It offers a full range of products and services for corporate, union, nonprofit and governmental employers' defined benefit, defined contribution and nonqualified deferred compensation plans. It serves approximately 1.5 million participants.
Founded in 1851, MassMutual is a leading mutual life insurance company that is run for the benefit of its members and participating policyholders. The company has a long history of financial strength and strong performance, and although dividends are not guaranteed, MassMutual has paid dividends to eligible participating policyholders every year since the 1860s. With whole life insurance as its foundation, MassMutual provides products to help meet the financial needs of clients, such as life insurance, disability income insurance, long term care insurance, retirement/401(k) plan services, and annuities. In addition, the company's strong and growing network of financial professionals helps clients make good financial decisions for the long-term.
MassMutual Financial Group is a marketing name for Massachusetts Mutual Life Insurance Company (MassMutual) [of which Retirement Services is a division] and its affiliated companies and sales representatives. MassMutual is headquartered in Springfield, Massachusetts and its major affiliates include: Babson Capital Management LLC; Baring Asset Management Limited; Cornerstone Real Estate Advisers LLC; The First Mercantile Trust Company; MassMutual International LLC; MML Investors Services, Inc., member FINRA and SIPC; OppenheimerFunds, Inc.; and The MassMutual Trust Company, FSB.
For more information, visit massmutual.com.
Copyright © 2010 Massachusetts Mutual Life Insurance Company (MassMutual) and affiliates, Springfield, MA 01111-0001.
All rights reserved.
Contact: Lisa Reilly |
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413-744-0589 |
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SOURCE MassMutual's Retirement Services Division
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