SAN FRANCISCO, June 11, 2019 /PRNewswire/ - Customer experience consulting and solutions company McorpCX, Inc. (TSXV: MCX,OTCQB: MCCX) ("McorpCX" or the "Company") is pleased to announce the appointment of Mr. Rajesh Makhija as President and Chief Executive Officer, effective June 7, 2019.
"I believe McorpCX is one of the leading companies that enhance customer and employee experience ("CX"), brand, and loyalty by leveraging data across all customer touchpoints. I couldn't be more excited to be part of this organization, which I believe delivers high quality service and innovative solutions to a very marquee set of clients" said Mr. Makhija. "The opportunity ahead for McorpCX is vast, and a big part of my job will be to accelerate and expand the portfolio of solutions, through both organic and inorganic means, in order to drive value for our shareholders, and bring comprehensive CX solutions to our customers."
Most recently, Mr. Makhija was simultaneously CEO of leading Policy Administration Software product companies Wyde (Life/P&C Insurance) and Eldorado (Health Insurance), both part of Mphasis, a $1Billion Blackstone majority owned IT services firm. In recognition of his performance in transforming these businesses, he was awarded the Gold Stevie Award for "Executive of the Year" and due to his work at Eldorado he received the Bronze Award for "Company of the Year" at the 2017 American Business Awards. In addition, Mr. Makhija also served as Chief M&A Officer and Chief Marketing Officer for Mphasis Group.
Mr. Makhija holds a degree in Electronics Engineering and an MBA (PGDM) from IIM, Ahmedabad. He is also an Alumni of Wharton Business School, University of Pennsylvania, having completed the Advanced Management Program.
Mr. Makhija succeeds Gregg Budoi, who while stepping down from the position of Interim CEO and President will remain a member of the McorpCX Board of Directors. "I joined the Company to serve as the Interim CEO and President while we searched for a leader with a demonstrated track record of growing technology-enhanced consultative and analytics companies" stated Mr. Budoi. "In joining McorpCX, I believe Mr. Makhija brings the expertise necessary to facilitate our continued organic growth while seeking complimentary platform companies or technologies to further our consultative CX business."
Commencing in the fall of 2017, McorpCX dedicated its resources toward growing its CX consulting business. This strategic shift allowed the Company to broaden its client base and further deepen its relationships with existing clients in order to have a more robust platform upon which to grow, resulting in a 59% revenue growth rate from the year ending December 31, 2017 to the year ended December 31, 2018.
"While we have been pleased with our continued growth, we are looking forward to Mr. Makhija bringing his proven experience in accelerating performance for and leading fast-growth services companies that leverage technology and software platforms." said Michael Hinshaw, Chairman of McorpCX's Board of Directors. "Further, we believe that he will provide us significant support in continuing our journey toward expanding our offerings across industries, augmenting and leveraging new products and services to enhance our existing consultative and data analytics abilities."
Mr. Makhija will also be joining the McorpCX Board of Directors. With this appointment, the McorpCX Board of Directors will comprise five directors, three of whom are independent.
McorpCX (http://mcorp.cx) is a customer experience services company targeting the Global Customer Experience Management (CXM) market, estimated by marketsandmarkets to grow from USD 7.8 Billion in 2019 to 14.5 Billion USD by 2022, at a CAGR of 13.3% during this period. Customers range from Fortune 100 brands to fast-moving mid-market leaders and other customer-centric companies. McorpCX is focused on pursuing value-enhancing growth opportunities for its shareholders.
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SOURCE McorpCX, Inc.