SAN MATEO, Calif., April 5, 2018 /PRNewswire/ -- Medallia, Inc. (www.medallia.com), the leader in customer experience management software, announced that Medallia GovCloud is now FedRAMP Ready, the first step on the path towards full authorization based on the stringent technical and security requirements mandated by federal agencies. Thanks to the positive results of this initial review, Medallia is on its way to becoming FedRAMP authorized.
"The timing couldn't be better," said Borge Hald, CEO and Co-Founder, Medallia. "The President just released his Management Agenda last week, which prioritized Improving Customer Experience with Federal Services, and Medallia GovCloud is designed to help government agencies serve citizens better at lower cost. We are ready to support the objectives laid out by the President for high impact programs to improve the citizen experience across more federal agencies."
Medallia GovCloud enables agencies to understand, in a single platform, citizens' experiences across all touchpoints, and based on that knowledge, improve operations and optimize citizen interactions. The U.S. Department of Veterans Affairs, which is committed to making veteran experiences predictable, consistent, and easy, already uses Medallia GovCloud as its software of record for building trusted, life-long relationships with veterans. The VA will soon put Medallia in the hands of approximately 300,000 employees to enable them to deliver better care more rapidly.
FedRAMP, the Federal Risk and Authorization Management Program, is a government-wide program that standardizes security assessment, authorization, and continuous monitoring of cloud products and services so government agencies can select private sector cloud services with full confidence. Medallia's FedRAMP application was reviewed and affirmed by Kratos SecureInfo, an accredited Third Party Assessment Organization (3PAO).
"Our security program is designed to meet the challenges of all our customers, including federal agencies, who have very high demands for security and privacy of their customers' data," said Hald. "We are not only committed to FedRAMP today, but also to continuously building on our capabilities to give our federal and commercial customers ongoing assurance that protecting their data is our top priority."
Medallia's mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world's best-loved brands trust Medallia Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia has offices in Silicon Valley, the D.C. Metro area, New York, London, Paris, Sydney, Buenos Aires, and Tel Aviv. Learn more at www.medallia.com.