DENVER, April 21, 2015 /PRNewswire/ -- Leadership speaker and business author Mary Kelly, Ph.D., is helping members of the Medical Group Managers Associations (MGMA) deal with health care reforms.
"Contrary to popular opinion, it is possible to run a successful medical practice without pulling your hair out of your head or going bankrupt," said Kelly, a popular keynote speaker who has provided effective management tools to audiences at 12 MGMA chapters and state leadership conferences.
"There is no industry that is changing as rapidly as healthcare for those who manage it. Medical group managers didn't invent these changes," Kelly reminds us, "but they have to implement the thousands of pages of regulations, stay current on reimbursements, understand how each insurance agency needs forms processed, manage and train staff, educate physicians, and take care of patients."
In 2015 Kelly is working with the MGMA chapters in Alaska, South Dakota, North Carolina, Mississippi, Colorado, Oregon and Washington.
Her keynote speeches show medical group managers:
- Effective managerial techniques in a healthcare office.
- How to provide feedback that employees want.
- Making employees, staff and patients feel valued.
"Few patients think about how tough it is for the people managing a practice," notes Kelly who provides easy-to-implement strategies for improving customer experiences in medical offices. "Patients want to get in to see their provider, receive care, and leave the insurance processing to someone else."
The people who know how to process claims, the medical managers, face an ever-changing environment. The stress and requirements have escalated over the past few years with the Affordable Care Act.
"Just keeping up with the changes is tough," emphasizes Kelly, who provides realistic stress-reduction tactics in her talks and in her consultations. "Then implementing new software, re-training staff, and working with hospitals to ensure smooth transitions is something that could drive employees to find work in less-demanding occupations. My training shows how to retain employees and increase their productivity and happiness."
Kelly shows medical group managers how to help their teams work through changes, stay positive, and be more efficient. She works with both smaller practices and hospitals to achieve strategic goals.
"Mary gave our managers amazing tools to help make their jobs easier," said Jennifer Bercier, President, Alaska MGMA.
"Mary was completely part of our medical world. Both of her talks were customized for our members," said Crystal Miner, President-Elect, Alaska MGMA. "She was fantastic!"
"Mary brings high energy and actionable tools to her programs," said Miner. "As a result, attendees are able to implement techniques right away that help them on a day-to-day basis."
"Medical group mangers are the real leaders of the health care change," notes Kelly "And sometimes that isn't recognized."
Leaders of medical practices can improve employee morale, create loyal customers and improve productivity if they follow these three steps:
- Keep employees informed on what is going on and how you are trying to stay ahead of the curve. This includes attending meetings, such as the MGMA so employees understand that you are getting information to help them.
- Implement necessary change quickly, like taking off a bandage. Be decisive and do what you need to do to enact the right changes.
- Empathize when people struggle with the changes, but don't fall into the "woe is me" trap. Negative attitudes spread, and leaders have to stay positive and continue to go forward, event when it is hard. Especially when it is hard.
"If it was easy," Kelly remarks, "people would not need leaders. They would already know what to do and how to do it."
Kelly's programs are motivational, fun and engaging. She helps leaders create effective teams, improve professional productivity and better engage patients and staff. Kelly also provides career and management feedback templates to save time and help managers be more effective leaders.
Kelly's leadership programs focus on creating a strategic vision, understanding the need for quality employees, recognizing the needs of the team, and communicating effectively throughout the organization.
Kelly's business vision plan and other resources are available for a short time at: http://ProductiveLeaders.com/free-resources/free-stuff/
About Mary Kelly, Ph.D.
Mary Kelly, Ph.D., is a leadership consultant, economist, frustrated comedian, university professor, and CEO who specializes in improving profit growth.
She retired from 25 years on active duty in the Navy as a commander, with specialties in logistics, intelligence and human resources. She has lead multi-cultural teams all over the world, and loves working with organizations to improve leadership, effectiveness, and productivity.
A frequent TV and radio commentator, Mary authored the best-selling leadership book "Master Your World: 10 Dog-Inspired Leadership Lessons to Improve Productivity, Profits and Communication."
SOURCE Mary Kelly, Ph.D.