Merced Systems and OpenSymmetry Australia Launch Strategic Partnership in Asia-Pacific

REDWOOD SHORES, Calif. and SYDNEY, Sept. 29 /PRNewswire/ -- Merced Systems, Inc., the leader in sales and service performance management software, and OpenSymmetry, a worldwide leader in designing, implementing, integrating and communicating incentive management solutions, today announced a key partnership for the Asia-Pacific region. Merced and OpenSymmetry will work together to deliver comprehensive compensation and service & sales performance programs to help companies more effectively align corporate goals with incentives through best practices and effective technologies.

"Partnering with OpenSymmetry Australia is a fantastic opportunity," said Mark Selcow, president, Merced Systems. "Together we create a world class organisation on-the-ground in Australia that can help companies align sales & service teams with corporate goals."

Added Mark Wild, Managing Director, OpenSymmetry Australia, "We have seen success in Australia by delivering globally recognised software solutions in the local market with local resources and reliable support. This partnership demonstrates Merced's commitment to the region and we are delighted to be working with them." Wild went on to say, "Merced's unique ability to offer organisations an alignment of not only sales but also their service performance management technologies adds an exciting new offering to our portfolio and presents the market with a very compelling strategic proposition."

In June 2009, OpenSymmetry opened its new Australian offices in Sydney, New South Wales and has already established a significant presence in the Asia-Pacific market with key clients in both Australia and Hong Kong.

Immediate Projects

To kick off the relationship, Merced Systems and OpenSymmetry hosted a series of breakfast briefings in Sydney and Melbourne, entitled "Aligning Incentives with Corporate Goals." Held in late September, the events featured a former executive from Bank of America discussing how they increased customer satisfaction across branch and contact center networks. The events were designed to help senior sales & finance executives, sales directors, sales operations directors, incentive executives, call/contact center directors, and HR business partners better understand how to deploy and manage incentive programs across multiple channels.

About OpenSymmetry
OpenSymmetry is the world's largest independent expert in Incentive Compensation Management (ICM), providing design, implementation, integration and communication services and products to clients globally.

With offices in the UK, Belgium, USA, Canada and now in Queensland and New South Wales, OpenSymmetry is the only independent consulting company with a global network of highly skilled consultants dedicated to ICM and sales & service performance management.

OpenSymmetry has alliances with the leading software vendors and has an extensive client list including global brands such as HSBC, ING, AXA, Vodafone, Sybase and Vignette.

About Merced Systems

Merced Systems is the leading provider of Sales Performance Management and Service Performance Management applications focused on improving operational effectiveness of sales forces and service organizations across a range of vertical industries. Merced Systems' award-winning products serve Global 2000 customers, and include advanced analytics and reporting, incentive compensation management, coaching, and other performance execution applications. With a strong track record of growth and delivering business impact to its customers, Merced Systems has been profitable for the past seven years. Merced Systems is a privately-held company headquartered in Silicon Valley and London, with major customers in 20+ countries worldwide. For more information on Merced Systems, please visit www.mercedsystems.com

SOURCE Merced Systems