STEVENAGE, England, November 12, 2012 /PRNewswire/ --
At a time when motoring is more expensive than ever before, Mercedes-Benz Hertfordshire has bucked the trend for increasing car ownership costs by revealing a whole new concept for customers who are looking for the ultimate value in their servicing - Mercedes My Service.
The exciting initiative has been launched at the group's official Mercedes-Benz Retailers in Bishop's Stortford and Stevenage, while it is also set to be introduced in February at Mercedes-Benz of Hertford facility.
My Service works to put customers in the driving seat of their servicing by providing them with greater choice and flexibility. Because it allows customers to tailor their service experience and discard any benefits that they do not actually require, My Service sees customers pay the same or actually less for their servicing than a comparable one in the past.
Those who take advantage of the extra value that My Service offers have a choice of four convenient service options - Lite, Lounge, Drive and Collect.
'Lite' is where a vehicle is simply dropped off and collected at the end of the day, which makes it the perfect option for customers who wish to minimise their costs. 'Lounge' allows customers to use the Retailers' facilities, such as complimentary Wi-Fi and relaxing waiting areas with widescreen televisions, newspapers and refreshments. 'Drive' includes the supply of a fully-insured courtesy car while a customer's car is being serviced. 'Collect' is the simplest and most convenient option, involving customers having their vehicles collected from their home or workplace and being delivered back to them once their car's service is completed.
Naturally, every My Service option includes the use of genuine, guaranteed Mercedes-Benz parts and all work is undertaken by the Retailers' manufacturer-trained technicians. Vehicles are fully cleaned as part of their service too, while there is the option for customers to save even further by booking their My Service experience online.
Although in its infancy, My Service is already reaping rewards for customers seeking Mercedes servicing Hertfordshire. Feedback from local Mercedes-Benz owners who have already taken advantage of the scheme has been very positive, business people enjoying the opportunity to optimise their time through selecting the 'Collect' option and those on a budget benefitting from the 'Lite' option. 'Drive' is also proving popular with those who don't have access to a second car. Overwhelmingly though, what is making My Service most popular is that customers are finding their servicing is actually costing less than before. In addition, customers have been pleasantly surprised to receive discount vouchers for their future servicing when using the new initiative.
My Service is just one aspect of the Hertfordshire Retailers' extensive After Sales operations. In addition to routine servicing and repairs, the Retailers can also assist with replacement tyres and MoT testing. Mercedes-Benz of Stevenage, Mercedes-Benz of Bishop's Stortford and Mercedes-Benz of Hertford have dedicated facilities for the annual inspection that is required by law, so are able to conveniently and efficiently carry out the test for anyone who needs an MoT in Bishop's Stortford, MoT Stevenage, MoT in Hertford or MoT Hertfordshire overall.
For further information on how My® Service can benefit your individual servicing requirements and more details of the Retailers' other After Sales facilities, customers are invited to contact the service departments of Mercedes-Benz of Stevenage, Mercedes-Benz of Bishop's Stortford and Mercedes-Benz of Hertford.
Ian Phythian - Aftersales Director
Mercedes-Benz of Bishops Stortford
Mercedes-Benz of Hertford
Mercedes-Benz of Bishops Stortford
SOURCE Mercedes-Benz Hertfordshire