MetroHealth System Engages Press Ganey As Patient Experience Improvement Partner

Partnership Will Focus on Patient Experience Across the Continuum of Care

Feb 28, 2013, 10:00 ET from Press Ganey Associates, Inc.

SOUTH BEND, Ind., Feb. 28, 2013 /PRNewswire/ -- MetroHealth System has signed a multi-year agreement with Press Ganey to provide improvement solutions for its medical center, rehabilitation hospital, outpatient surgery center and network of 16 health centers. By capturing the voice of the patient across the continuum of care, Press Ganey and MetroHealth will be able to identify areas of opportunity and implement targeted action plans to enhance the patient experience. MetroHealth is one of the largest, most comprehensive providers in Northeast Ohio, serving the greater Cleveland community for more than 175 years.

"Press Ganey's excellent benchmarking capabilities and reputation for helping clients improve performance were key factors in our decision to work with them," said Alfred Connors, MD, chief medical officer of MetroHealth. "These qualities are essential in helping us live up to our mission of providing high-quality care to all, while maintaining our focus on teaching and research. By partnering with Press Ganey, we are better equipped to continuously improve the care we provide to the community."

More than 500 primary care and specialty care physicians practice within MetroHealth. Each year, MetroHealth provides nearly one million inpatient and outpatient visits, with revenue of more than $700 million. MetroHealth's network of health centers incorporates a patient-centered medical home team-care approach to optimize patient outcomes through chronic disease management. The system's major medical center is a leader in trauma, emergency and critical care; women's and children's services, including high-risk obstetrical care and neonatal intensive care; comprehensive medical and surgical subspecialties; heart and vascular care; cancer care; senior health; stroke and rehabilitative health care services.

"In MetroHealth, we have a partner committed to listening to the voice of the patient as a foundational element to improving the overall patient experience," said Patrick T. Ryan, CEO of Press Ganey. "Their focus on practicing evidence-based medicine and assessing performance based on outcomes, safety, and quality aligns with our approach and will serve them well in continuing to transform the patient experience. Our unique solutions and services will help them focus their efforts to create and sustain meaningful improvements."

Press Ganey Associates, Inc.

Recognized as a leader in performance improvement for nearly 30 years, Press Ganey partners with more than 10,000 health care organizations worldwide to create and sustain high-performing organizations, and, ultimately, improve the overall health care experience. The company offers a comprehensive portfolio of solutions to help clients operate efficiently, improve quality, increase market share and optimize reimbursement. Press Ganey works with clients from across the continuum of care – hospitals, medical practices, home care agencies and other providers – including 50 percent of all U.S. hospitals. For more information, visit

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SOURCE Press Ganey Associates, Inc.