Microsoft Partners With arvato to Deliver Global Business Process Outsourcing Efficiencies

Jan 18, 2010, 07:00 ET from arvato AG

NEW YORK and GUTERSLOH, January 18 /PRNewswire/ -- Microsoft has signed a global business process outsourcing partnership with arvato AG, one of the world's largest internationally networked media and communication services providers.

The five-year agreement - which sees Microsoft consolidating operational activities for several key business lines previously handled by multiple suppliers with one vendor - commences in January 2010. arvato will support this business globally from their operations based in Dublin, Singapore, Reno (Nevada), Fargo (North Dakota), Manila and Buenos Aires.

In its new role as a key global business process outsourcing partner, arvato will manage services for Microsoft Dynamics (formerly known as Microsoft Business Solutions), Commercial Operations, Services and OEM (Original Equipment Manufacturer) divisions.

The teams will be using the latest BPM (Business Process Mapping), CRM and data management technology to handle operations including software licensing and distribution, partner reward schemes, day-to-day invoice processes for Microsoft distributors, technology deployment, technical support and customer services.

arvato will also be developing an enhanced managed services model to simplify, globalize and standardize processes across the four business lines and significantly reduce costs.

Microsoft and arvato have worked together as strategic partners since 1994, collaborating on a number of major global projects.

Matthias Mierisch, Head of arvato's Global BPO Unit for Microsoft and CEO of arvato UK & Ireland, said: "Over the last fifteen years, arvato has been successfully delivering against Microsoft's growth objectives.

"This agreement is testament to the hard work and dedication of our employees over this time and the quality of service we provide every day to some of the world's most trusted brands.

"We will now be focusing on ensuring Microsoft realises the true benefits from this latest substantial investment in arvato."

"Moving from many to a single vendor with such extensive international reach will not only be more efficient, but also help ensure global consistency in the way we do business," said Matt Rossmeissl, Microsoft Vice President Commercial Operations. "We're looking forward to collaborating with arvato to create new opportunities, greater convenience and enhanced value to our partners and customers around the world."

Issued on behalf of arvato AG by Matter Communications.

Editors Notes

About arvato AG

With more than 270 subsidiaries worldwide, arvato AG is one of the biggest internationally networked media and communication services providers.

In fiscal 2008, the group of companies that is part of Bertelsmann AG generated sales of EUR4.993 bn.

arvato's worldwide subsidiaries employ more than 60,000 people.


Founded in 1975, Microsoft (Nasdaq "MSFT") is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

    Please contact for further information:

    Andy Meltzer
    General Manager
    Matter Communications, Providence
    P: +1-(401)-351-9500


    Gernot Wolf
    Vice President spokesman - public relations
    arvato AG
    P: +49-52-41-80-41625

SOURCE arvato AG