Midco Connections Second Site to add 200 Jobs in Fargo

SIOUX FALLS, S.D., Nov. 22, 2011 /PRNewswire/ -- Midco Connections officially opened the doors today at its newest location: a 200-seat call center in Fargo, ND. A large delegation of business people and community representatives attended the official Ribbon Cutting at the new site, located at 4725 Amber Valley Parkway in southwest Fargo.

"The Fargo location adds flexibility and room for expansion," said Midco Connections Vice President Cordell Brooks. "We're in a 24/7 industry, and having a multi-site operation allows us to manage calls more efficiently during higher volume periods. If one facility is faced with a weather emergency, we're equipped to seamlessly move customer calls to another location with no lapse in service to our clients."

Brooks said the Fargo location has added 70 jobs to the Fargo economy, and he expects the center will bring as many as 300 new jobs, including management, training and service-related positions, to the Fargo area over the next three years.

Midco Connections considered several Midwest locations before choosing Fargo, ND. "A well educated, high quality workforce and the ability to utilize Midcontinent Communications' data infrastructure were factors that were key to selecting Fargo," Brooks said.

Midco Connections specializes in serving clients in the catalog and e-commerce industries with about 90% of current business funneling through this channel. In addition, Midco also provides call center services for the pharmaceutical, legal and financial markets in a Payment Card Industry (PCI) compliant environment.

About Midco Connections

Midco Connections, a wholly owned subsidiary of Midcontinent Media, Inc. and a sister company to Midcontinent Communications, has a thirty year tradition of client satisfaction and quality service to a national base of business customers. From its inception as a business unit of Midco Communications, the company has grown dramatically, attributable to its ability to deliver creative service solutions and meet client needs. Midco Connections currently employs a staff of 400 in its Sioux Falls location and 70 in the Fargo location.

Find more information about Midco Connections at www.midcoconnections.com

Contact Information
Cordell Brooks, Vice President
Midco Connections
605-330-4125

SOURCE Midco Connections