MidWest Eye Center Launches AI-Powered Prescription Voicemail Automation with Switchboard, MD

ATLANTA, July 17, 2025 /PRNewswire/ -- Switchboard, MD is excited to announce its newest implementation with MidWest Eye Center (MWEC), an affiliate of EyeSouth Partners. This partnership focuses on resolving longstanding prescription refill voicemail bottlenecks and modernizing how MWEC handles high-volume inbound patient communications.

Like many specialty practices, MWEC has faced significant challenges in keeping up with patient voicemail requests regarding their prescription line, which has led to delays, repeat calls, and an increased staff burden. To address this, the practice has partnered with Switchboard, MD to deploy its physician-built AI platform for voicemail automation, enabling same-day resolution of patient needs while reducing administrative overhead for the prescription team.

With Switchboard, MD's platform, MWEC will now benefit from:

• Full-length voicemail transcription and summarization
• Medical record matching to streamline routing
• HIPAA-compliant, physician-built & trained, AI that classifies messages by urgency and clinical context
• Sentiment analysis and repeat-caller detection to flag at-risk patients

This implementation ensures that each voicemail is converted into a structured, actionable task, reducing delays, increasing transparency, and ultimately improving patient satisfaction. By offloading manual message review and routing, MWEC's staff can focus on what matters most: delivering timely, high-quality care to their patients without administrative burden.

The rollout is part of EyeSouth's broader effort to bring scalable, practical AI to its affiliates, enhancing communication infrastructure without adding staffing burden. By continuing to expand this capability across its network, EyeSouth is reinforcing its commitment to timely, patient-centered care, powered by intelligent automation.

About Switchboard, MD
Switchboard, MD is a physician-led artificial intelligence and data science company with a mission to prioritize the human connection in medicine. Its platform improves patient engagement and outcomes while reducing inefficiency and burnout. By designing and deploying clinically relevant products, Switchboard, MD helps providers and operators collaborate more effectively to deliver high-quality experiences for both patients and staff.
Website | LinkedIn | X

About MidWest Eye Center
MidWest Eye Center is a leading provider of laser vision correction and comprehensive eye care services in the Greater Cincinnati area. With more than 60,000 procedures performed, its team of 20+ experienced doctors delivers personalized, high-quality care using the most advanced laser technologies available. MidWest Eye Center is recognized among the region's top physicians for its commitment to surgical excellence, innovation, and patient education. For more information, visit www.midwesteyecenter.com.

About EyeSouth Partners
Headquartered in Atlanta, Georgia, EyeSouth is an eye care management services organization committed to partnering with leading physicians to build a premier network of eye care services throughout the United States. EyeSouth's affiliate network consists of 290 doctors providing medical and surgical eye care services at 160 locations throughout Georgia, Texas, Louisiana, Florida, Tennessee, Ohio, Kentucky, Alabama, Illinois, and North Carolina. For more information, visit www.eyesouthpartners.com.

SOURCE Switchboard, MD