JACKSON, Miss., Sept. 15, 2011 /PRNewswire/ -- Transcript Pharmacy lands on the Inc. 5000 List of the Fastest Growing Privately Owned Businesses in America for the fourth year in a row and is ranked 116 in the health industry.
"We are blessed to be trusted by so many health care professionals and so many patients who, month after month, give us the opportunity to serve their needs," said Cliff Osbon, president of Transcript Pharmacy. "We are successful only because of the trust others place in us, which we believe we have to earn with excellent service."
Osbon says the Jackson-based pharmacy's high-touch patient model focuses on giving patients, nurses and doctors nationwide direct access to their staff - they can actually talk to someone on the phone when they call; they don't have to work with a complicated phone system.
"Our personalized service feels like a 'mom and pop' drugstore of years past, while being supported by a high-tech, behind-the-scenes software system which guarantees the best service possible," said Osbon.
Osbon says maintaining personal relationships with both patients and clinic staff is Transcript's key to success. Patient intake coordinators say the nurses they work with tell them that Transcript helps save them 45 minutes to an hour when getting prescriptions for their patients.
"One of our nurses in Memphis says her patients tell her they are impressed with the personal service and care they receive from Transcript," said LaDanna Goodloe, a Transcript patient intake coordinator. "She says they never hear complaints and that everyone at Transcript really cares about each and every patient."
Rosie DeHart, also a patient intake coordinator, says it is rewarding to hear satisfaction from nurses who work directly with patients.
"A nurse in Dayton, Ohio, told us that they have worked with a lot of specialty pharmacies, but they've never experienced this type of 'grade A' service from any other pharmacy," said DeHart. "She said Transcript really knows how to treat people; from clients to patients, catering to people is definitely a priority."
This high-touch patient model is the same for offices and patients across the country. Transcript's consistency has garnered positive feedback from health care professionals nationwide.
"Another nurse I work with in Little Rock says that Transcript Pharmacy provides exceptional customer service," said DeHart. "She says we have a friendly, dedicated staff that truly puts the patient first and that Transcript is her specialty pharmacy of choice."
Osbon says his staff cares about the end result for the patient and strives to see better health outcomes.
"Our patient care service model results in better adherence to prescribed treatment regimens, which translates into better outcomes and lower overall health care costs, in many cases," said Osbon.
In fact, a yearlong study conducted by Virginia Commonwealth University (VCU) has shown that through personalized communication with each patient, Transcript has improved compliance. Better compliance leads to fewer doctor and hospital visits, which can significantly reduce medical costs for patients.
Founded in 2002, Transcript Pharmacy specializes in serving patients with chronic medical conditions like cancer, Hepatitis C and Rheumatoid Arthritis, as well as organ transplant patients. For more information, please visit www.transcriptpharmacy.com or call (866) 420-4041.
SOURCE Transcript Pharmacy, Inc.