More Than 20 Vendors Announce New Products and Services at HDI 2017

COLORADO SPRINGS, Colo., May 1, 2017 /PRNewswire/ -- HDI, the first membership association and certification body created for the technical support industry, will host more than 45 exhibitors at its annual HDI 2017 Conference & Expo in Washington DC. The event will provide professionals with the opportunity to learn from industry leaders and network with like-minded professionals. Via the Expo Hall, more than 2,300 attendees will be given the opportunity to connect with solution providers that are announcing new products and services.

HDI 2017 will take place May 9-12, at the Gaylord National Harbor Hotel & Convention Center in Washington DC.

The HDI 2017 Expo Hall will be open May 9 – 11. For additional information and to register, please visit: hdiconference.com. To see a full list of exhibitor Booths, visit ubm.io/HDI17Exhib.  

Below is a preview of announcements exhibitors will showcase at HDI 2017:

Advanced Software Products Group Inc. (ASPG) (Booth 613) will be showcasing its newest release of ReACT [v5.0] for self-service password reset and synchronization for the enterprise. ASPG will also be introducing OAR, Offline Access Recovery, which provides device access without a network connection, and ProACT, which organizes, centralizes and simplifies user provisioning and reporting.

Avatier (Booth 415) will showcase the new features in the latest version of their Avatier Identity Management Suite. This release includes the ability to integrate with MFA vendors such as Duo Security, Symantec VIP, and Google Authenticator. RESTful API's, Mobile Workflow Approver, Proactive Workflow Approver Management, and Entitlement Reconciliation are included to streamline and increase usability. 

Alemba (Booth 520) will be showcasing Nano, our new, no-plugin interface. Nano is all about user experience and getting the job done easily. Each element, from looks to ergonomics, has been obsessively designed to deliver a slick, effortless experience empowering first-time and occasional users.

Atlassian (Booth 421) will be showcasing JIRA Service Desk, a beautifully simple service desk that's easy to use, simple to setup, and has everything you need for IT support and customer service. Stop by the booth to learn why JIRA Service Desk is recognized as a leader in service desk software by G2Crowd, ahead of legacy vendors like BMC and ServiceNow.

Axios Systems (Booth 507) will showcase new features including a sleek new interface, robust reporting wizard and improved workflow capabilities that have been introduced in the latest version of their IT Service Management solution, assyst, the world's first ITSM and ITAM solution to be accredited for all 16 ITIL processes.

Bomgar (Booth 501) will demonstrate the newest version of Bomgar Vault, its enterprise password management solution. The newest version, which features an integration with Bomgar Remote Support and Bomgar Privileged Access, allows users to inject credentials into end servers and systems with just one click.

ComAround (Booth 223), specialist and global leader in knowledge management and self-service, will demonstrate the latest KCS-related features in ComAround Knowledge™, and how to automate and enhance your support delivery by capturing, structuring and sharing knowledge.

EasyVista (Booth 403) will preview powerful self-help innovations within its proven ITSM platform, including intelligent self-guided knowledge processes and social collaboration capabilities designed to provide a superior user experience. EasyVista will also unveil new workflow automation capabilities that allow for easy interactions with 750+ software solutions.

Freshservice (Booth 318) will announce the launch of project management, machine learning-driven self-service, advanced analytics, and a refreshed mobile app. By enabling deeper collaboration between agents and giving them the required context to provide great service to end-users, this proactive approach to service management will improve service quality and reduce agent workload.

ISL Online (Booth 526) will showcase helpdesk tools that raise productivity and allow users to resolve issues efficiently. The customizable, multi-platform software provides unattended access and the ability to remotely troubleshoot mobile devices. ISL integrates with tools from ticketing software to CRMs and options include Saas, Self-Hosted or Private Cloud.   

Ivanti (Booth 303) brings critical ITSM data in sync through the addition of Xtraction reporting and dashboard connectors for Ivanti Service Manager, Voice and additional third party applications. With these latest developments, Xtraction delivers richer data insights on demand, helping users visualize key information such as call abandon rates, coupled with financial impacts.

Lionbridge (Booth 326) will showcase its new solution, GeoFluent for Enterprise Service Management, which enables organizations to provide multilingual helpdesk and service support without hiring bilingual staff. By eliminating language barriers across communications channels, from chat and ticketing to voice, productivity and efficiency are improved and speed of response and resolution is increased.

Samanage (Booth 309), will demonstrate the latest in service desk intelligence. Each hour at the Astro Bar within the Samanage Booth, the team will highlight how to create customer automations, establish multi-level approvals, and utilize the enhanced integrations found within Samanage, the smartest service desk.

ServiceAide (Booth 428) will reveal its unique architecture to create and manage multi-level SaaS environments enhanced with machine intelligence, taking Service Management efficiency to new levels. Cloud Service Management™ will be showcased, featuring its ITIL-based processes, friction-free onboarding, simplicity of use, and low administrative burden and cost of ownership making it highly affordable.

SUMMIT Software Inc. (Booth 229), a leading provider of private and public cloud based IT operations management solutions, will demonstrate Productivity 360, a productivity engine built into its flagship solution, SUMMIT ITOM Platform. The versatile engines provide IT analysts with operational intelligence, gamification, service automation, service assist and skill management.

Stefanini (Booth 606), one of the most important global providers of IT outsourcing, applications management, consulting and strategic staffing services, will showcase its portfolio of innovative IT outsourcing practice solutions. These solutions help supplement clients' current help desk operations and assist with migrating the installed base of desktops.

StrataCom (Booth 329) will highlight its IT service management professional services and consulting expertise for enterprise-level clients. The services offer a better, faster, more innovative and affordable ITSM solution that fulfills IT help desk needs, as well as the needs of other departments within the organization

SunView Software (Booth 414) will showcase its new capabilities to improve end-user experience. These innovative features include a mobile application that gives users an easier and more convenient way to access the ChangeGear platform; and Willow, a Chatbot virtual support assistant powered by artificial intelligence and the award-winning Service Smart Technology.

SysAid (Booth 618) will be showcasing the latest in self-service within its help desk and ITSM solution – which will include finger authentication capabilities for the end users. Demonstrations will also be hosted at the booth and will address SysAid's growing marketplace offering pre-built integrations with leading software applications and services.

TEKsystems Global Services (Booth 315) will discuss how to effectively manage the complexities of service management transformation as technology continues to evolve at an exponential pace. At the booth, their dedicated team will provide insight into IT service management, service desk, desktop support and engineering, and technology deployment solutions.

TOPdesk (Booth 321) will announce its partnership with OneLogin to provide single sign-on, and multi-factor authentication for TOPdesk's clients. This partnership formalizes a joint commitment to providing secure experiences for users and administrators. TOPdesk will also demonstrate its integration with RES Software that helps resolve service times, reduce cost, improve security and deliver predictable service.

About HDI
Founded in 1989, HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. In other words, we help professionals in service management better serve customers. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners. Learn more at www.ThinkHDI.com.  HDI is organized by UBM plc. UBM is the largest pure-play B2B Events organizer in the world. Our 3,750+ people, based in more than 20 countries, serve more than 50 different sectors. Our deep knowledge and passion for these sectors allow us to create valuable experiences which enable our customers to succeed. Please visit www.ubm.com for the latest news and information about UBM. 

Media Contact:
Ashley Womack
HDI PR  
[email protected]  

SOURCE HDI

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