Multi Vendor Support Services Market size is set to grow by USD 12.26 billion from 2022 to 2027; the rapid development in the IT infrastructure to boost the market - Technavio

NEW YORK, June 23, 2023 /PRNewswire/ -- The global multi vendor support services market size is estimated to grow by USD 12.26 billion from 2022 to 2027, according to Technavio. The market is estimated to grow at a CAGR of 4.05% during the forecast period. North America is estimated to account for 36% of the global market growth. For more insights on the historic data (2017 to 2021) and forecast market size (2023 to 2027) - Request a sample report

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Multi Vendor Support Services Market - Segmentation Assessment
Segment Overview
This report extensively covers market segmentation by service (hardware and software), type (large enterprises, small, and medium-sized enterprises), and geography (North America, APAC, Europe, Middle East and Africa, and South America).

• The market share growth by the hardware segment will be significant for market growth during the forecast period. These services are preventive and remedial services that physically repair or optimize hardware, including contract maintenance and repair in case of a problem. Such support services include support for remote and on-premises workstations, servers, and storage. Moreover, the dominance of North America is due to the availability of adequate IT infrastructure and the wide geographical presence of employees due to increasing globalization. Hence, such factors boost the segment growth during the forecast period.

Geography Overview
By geography, the global multi vendor support services market is segmented into North America, APAC, Europe, Middle East and Africa, and South America. The report provides actionable insights and estimates the contribution of all regions to the growth of the global multi vendor support services market.

• North America is projected to contribute 36% to the global market growth. The dominance of the regional market can be attributed to the availability of adequate IT infrastructure and the wide geographical presence of employees due to increasing globalization. Furthermore, organizations across several industry verticals in North America are improving their business processes to enhance customer satisfaction and gain a competitive advantage in the global market. Hence, such factors drive the regional market growth during the forecast period.

Insights on the market contribution of various segments, including country and region wise historic data (2017 to 2021), and forecast market size (2023 to 2027) - Download a Sample Report

Multi Vendor Support Services Market – Market Dynamics
Key factor driving market growth
The rapid development in the IT infrastructure drives the multi-vendor support services market. IT infrastructure size and complexities are growing fast due to increased computing needs that are met by a bigger and better network and server and storage equipment.

Furthermore, organizations opt for digitalized operations such as the cloud, container, IoT, and other technologies to take over new business functions. Moreover, organizations are progressively using MVSS to manage and maintain their infrastructure due to the shifting technological landscape. Hence, such factors drive the market growth during the forecast period.

Leading trends influencing the market 

The adoption of multi-vendor support services by the sales and marketing segment is an emerging trend shaping the multi-vendor support services market. Businesses use CRM software solutions and other related services to manage clients and prospects, send email messages, and make phone calls. Companies focus on digital marketing and use advanced analytics to find customer decisions and current market trends.

Furthermore, companies also manage software updates and maintain IT infrastructure using services such as hands-on reporting and analysis, remote consulting, and convenient maintenance services. Hence, the adoption of multi-vendor support services by the sales and marketing segment is one of the growing trends which will drive the growth of the market during the forecast period.

Major challenges hindering the market growth

The high implementation and maintenance costs challenge the growth of the multi-vendor support services market during the forecast period. The price of the multi-vendor support services usually includes the system design and customization cost, implementation cost, training, and maintenance cost.

Furthermore, the implementation of support services in an organization requires IT staff with relevant skill sets. Hence, such factors lead to an increased cost of implementation of the multi-vendor support services, which adversely affects its adoption among the end-user industries such as IT, sales and marketing, and others.

Insights on Market Drivers, trends, & Challenges, historic period(2017 to 2021) and forecast period(2023 to 2027)- Request a sample report!

What are the key data covered in this Multi Vendor Support Services Market report?

• CAGR of the market during the forecast period
• Detailed information on factors that will drive the growth of the multi vendor support services market between 2023 and 2027
• Precise estimation of the size of the multi vendor support services market and its contribution to the market with a focus on the parent market
• Accurate predictions about upcoming trends and changes in consumer behavior
• Growth of the multi vendor support services market across North America, APAC, Europe, Middle East and Africa, and South America
• A thorough analysis of the market's competitive landscape and detailed information about vendors
• Comprehensive analysis of factors that will challenge the growth of multi vendor support services market vendors

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Table of Contents

1 Executive Summary

• 1.1 Market overview 
• Exhibit 01: Executive Summary – Chart on Market Overview
• Exhibit 02: Executive Summary – Data Table on Market Overview
• Exhibit 03: Executive Summary – Chart on Global Market Characteristics
• Exhibit 04: Executive Summary – Chart on Market by Geography
• Exhibit 05: Executive Summary – Chart on Market Segmentation by Service
• Exhibit 06: Executive Summary – Chart on Market Segmentation by Type
• Exhibit 07: Executive Summary – Chart on Incremental Growth
• Exhibit 08: Executive Summary – Data Table on Incremental Growth
• Exhibit 09: Executive Summary – Chart on Vendor Market Positioning

2 Market Landscape

• 2.1 Market ecosystem 
• Exhibit 10: Parent market
• Exhibit 11: Market Characteristics

3 Market Sizing

• 3.1 Market definition 
• Exhibit 12: Offerings of vendors included in the market definition

• 3.2 Market segment analysis 
• Exhibit 13: Market segments

• 3.3 Market size 2022 

• 3.4 Market outlook: Forecast for 2022-2027
• Exhibit 14: Chart on Global - Market size and forecast 2022-2027 ($ billion)
• Exhibit 15: Data Table on Global - Market size and forecast 2022-2027 ($ billion)
• Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
• Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)

4 Historic Market Size

• 4.1 Global multi vendor support services market 2017 - 2021 
• Exhibit 18: Historic Market Size – Data Table on Global multi vendor support services market 2017 - 2021 ($ billion)

• 4.2 Service Segment Analysis 2017 - 2021
• Exhibit 19: Historic Market Size – Service Segment 2017 - 2021 ($ billion)

• 4.3 Type Segment Analysis 2017 - 2021 
• Exhibit 20: Historic Market Size – Type Segment 2017 - 2021 ($ billion)

• 4.4 Geography Segment Analysis 2017 - 2021
• Exhibit 21: Historic Market Size – Geography Segment 2017 - 2021 ($ billion)

• 4.5 Country Segment Analysis 2017 - 2021
• Exhibit 22: Historic Market Size – Country Segment 2017 - 2021 ($ billion)

5 Five Forces Analysis

• 5.1 Five forces summary 
• Exhibit 23: Five forces analysis - Comparison between 2022 and 2027

• 5.2 Bargaining power of buyers 
• Exhibit 24: Chart on Bargaining power of buyers – Impact of key factors 2022 and 2027

• 5.3 Bargaining power of suppliers 
• Exhibit 25: Bargaining power of suppliers – Impact of key factors in 2022 and 2027

• 5.4 Threat of new entrants 
• Exhibit 26: Threat of new entrants – Impact of key factors in 2022 and 2027

• 5.5 Threat of substitutes 
• Exhibit 27: Threat of substitutes – Impact of key factors in 2022 and 2027

• 5.6 Threat of rivalry 
• Exhibit 28: Threat of rivalry – Impact of key factors in 2022 and 2027

• 5.7 Market condition 
• Exhibit 29: Chart on Market condition - Five forces 2022 and 2027

6 Market Segmentation by Service

• 6.1 Market segments 
• Exhibit 30: Chart on Service - Market share 2022-2027 (%)
• Exhibit 31: Data Table on Service - Market share 2022-2027 (%)

• 6.2 Comparison by Service 
• Exhibit 32: Chart on Comparison by Service
• Exhibit 33: Data Table on Comparison by Service

• 6.3 Hardware - Market size and forecast 2022-2027
• Exhibit 34: Chart on Hardware - Market size and forecast 2022-2027 ($ billion)
• Exhibit 35: Data Table on Hardware - Market size and forecast 2022-2027 ($ billion)
• Exhibit 36: Chart on Hardware - Year-over-year growth 2022-2027 (%)
• Exhibit 37: Data Table on Hardware - Year-over-year growth 2022-2027 (%)

• 6.4 Software - Market size and forecast 2022-2027
• Exhibit 38: Chart on Software - Market size and forecast 2022-2027 ($ billion)
• Exhibit 39: Data Table on Software - Market size and forecast 2022-2027 ($ billion)
• Exhibit 40: Chart on Software - Year-over-year growth 2022-2027 (%)
• Exhibit 41: Data Table on Software - Year-over-year growth 2022-2027 (%)

• 6.5 Market opportunity by Service 
• Exhibit 42: Market opportunity by Service ($ billion)

7 Market Segmentation by Type

• 7.1 Market segments 
• Exhibit 43: Chart on Type - Market share 2022-2027 (%)
• Exhibit 44: Data Table on Type - Market share 2022-2027 (%)

• 7.2 Comparison by Type 
• Exhibit 45: Chart on Comparison by Type
• Exhibit 46: Data Table on Comparison by Type

• 7.3 Large enterprises - Market size and forecast 2022-2027 
• Exhibit 47: Chart on Large enterprises - Market size and forecast 2022-2027 ($ billion)
• Exhibit 48: Data Table on Large enterprises - Market size and forecast 2022-2027 ($ billion)
• Exhibit 49: Chart on Large enterprises - Year-over-year growth 2022-2027 (%)
• Exhibit 50: Data Table on Large enterprises - Year-over-year growth 2022-2027 (%)

• 7.4 Small and medium-sized enterprises - Market size and forecast 2022-2027 
• Exhibit 51: Chart on Small and medium-sized enterprises - Market size and forecast 2022-2027 ($ billion)
• Exhibit 52: Data Table on Small and medium-sized enterprises - Market size and forecast 2022-2027 ($ billion)
• Exhibit 53: Chart on Small and medium-sized enterprises - Year-over-year growth 2022-2027 (%)
• Exhibit 54: Data Table on Small and medium-sized enterprises - Year-over-year growth 2022-2027 (%)

• 7.5 Market opportunity by Type 
• Exhibit 55: Market opportunity by Type ($ billion)

8 Customer Landscape

• 8.1 Customer landscape overview 
• Exhibit 56: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

• 9.1 Geographic segmentation 
• Exhibit 57: Chart on Market share by geography 2022-2027 (%)
• Exhibit 58: Data Table on Market share by geography 2022-2027 (%)

• 9.2 Geographic comparison 
• Exhibit 59: Chart on Geographic comparison
• Exhibit 60: Data Table on Geographic comparison

• 9.3 North America - Market size and forecast 2022-2027
• Exhibit 61: Chart on North America - Market size and forecast 2022-2027 ($ billion)
• Exhibit 62: Data Table on North America - Market size and forecast 2022-2027 ($ billion)
• Exhibit 63: Chart on North America - Year-over-year growth 2022-2027 (%)
• Exhibit 64: Data Table on North America - Year-over-year growth 2022-2027 (%)

• 9.4 APAC - Market size and forecast 2022-2027
• Exhibit 65: Chart on APAC - Market size and forecast 2022-2027 ($ billion)
• Exhibit 66: Data Table on APAC - Market size and forecast 2022-2027 ($ billion)
• Exhibit 67: Chart on APAC - Year-over-year growth 2022-2027 (%)
• Exhibit 68: Data Table on APAC - Year-over-year growth 2022-2027 (%)

• 9.5 Europe - Market size and forecast 2022-2027
• Exhibit 69: Chart on Europe - Market size and forecast 2022-2027 ($ billion)
• Exhibit 70: Data Table on Europe - Market size and forecast 2022-2027 ($ billion)
• Exhibit 71: Chart on Europe - Year-over-year growth 2022-2027 (%)
• Exhibit 72: Data Table on Europe - Year-over-year growth 2022-2027 (%)

• 9.6 Middle East and Africa - Market size and forecast 2022-2027 
• Exhibit 73: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
• Exhibit 74: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
• Exhibit 75: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
• Exhibit 76: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)

• 9.7 South America - Market size and forecast 2022-2027
• Exhibit 77: Chart on South America - Market size and forecast 2022-2027 ($ billion)
• Exhibit 78: Data Table on South America - Market size and forecast 2022-2027 ($ billion)
• Exhibit 79: Chart on South America - Year-over-year growth 2022-2027 (%)
• Exhibit 80: Data Table on South America - Year-over-year growth 2022-2027 (%)

• 9.8 US - Market size and forecast 2022-2027
• Exhibit 81: Chart on US - Market size and forecast 2022-2027 ($ billion)
• Exhibit 82: Data Table on US - Market size and forecast 2022-2027 ($ billion)
• Exhibit 83: Chart on US - Year-over-year growth 2022-2027 (%)
• Exhibit 84: Data Table on US - Year-over-year growth 2022-2027 (%)

• 9.9 China - Market size and forecast 2022-2027
• Exhibit 85: Chart on China - Market size and forecast 2022-2027 ($ billion)
• Exhibit 86: Data Table on China - Market size and forecast 2022-2027 ($ billion)
• Exhibit 87: Chart on China - Year-over-year growth 2022-2027 (%)
• Exhibit 88: Data Table on China - Year-over-year growth 2022-2027 (%)

• 9.10 UK - Market size and forecast 2022-2027
• Exhibit 89: Chart on UK - Market size and forecast 2022-2027 ($ billion)
• Exhibit 90: Data Table on UK - Market size and forecast 2022-2027 ($ billion)
• Exhibit 91: Chart on UK - Year-over-year growth 2022-2027 (%)
• Exhibit 92: Data Table on UK - Year-over-year growth 2022-2027 (%)

• 9.11 Japan - Market size and forecast 2022-2027
• Exhibit 93: Chart on Japan - Market size and forecast 2022-2027 ($ billion)
• Exhibit 94: Data Table on Japan - Market size and forecast 2022-2027 ($ billion)
• Exhibit 95: Chart on Japan - Year-over-year growth 2022-2027 (%)
• Exhibit 96: Data Table on Japan - Year-over-year growth 2022-2027 (%)

• 9.12 Germany - Market size and forecast 2022-2027
• Exhibit 97: Chart on Germany - Market size and forecast 2022-2027 ($ billion)
• Exhibit 98: Data Table on Germany - Market size and forecast 2022-2027 ($ billion)
• Exhibit 99: Chart on Germany - Year-over-year growth 2022-2027 (%)
• Exhibit 100: Data Table on Germany - Year-over-year growth 2022-2027 (%)

• 9.13 Market opportunity by geography 
• Exhibit 101: Market opportunity by geography ($ billion)

10 Drivers, Challenges, and Trends

• 10.1 Market drivers 

• 10.2 Market challenges 

• 10.3 Impact of drivers and challenges 
• Exhibit 102: Impact of drivers and challenges in 2022 and 2027

• 10.4 Market trends 

11 Vendor Landscape

• 11.1 Overview 

• 11.2 Vendor landscape 
• Exhibit 103: Overview on Criticality of inputs and Factors of differentiation

• 11.3 Landscape disruption 
• Exhibit 104: Overview on factors of disruption

• 11.4 Industry risks 
• Exhibit 105: Impact of key risks on business

12 Vendor Analysis

• 12.1 Vendors covered 
• Exhibit 106: Vendors covered

• 12.2 Market positioning of vendors 
• Exhibit 107: Matrix on vendor position and classification

• 12.3 Abtech Technologies 
• Exhibit 108: Abtech Technologies - Overview
• Exhibit 109: Abtech Technologies - Product / Service
• Exhibit 110: Abtech Technologies - Key offerings

• 12.4 AT and T Inc. 
• Exhibit 111: AT and T Inc. - Overview
• Exhibit 112: AT and T Inc. - Business segments
• Exhibit 113: AT and T Inc. - Key news
• Exhibit 114: AT and T Inc. - Key offerings
• Exhibit 115: AT and T Inc. - Segment focus

• 12.5 Citrix Systems Inc. 
• Exhibit 116: Citrix Systems Inc. - Overview
• Exhibit 117: Citrix Systems Inc. - Product / Service
• Exhibit 118: Citrix Systems Inc. - Key news
• Exhibit 119: Citrix Systems Inc. - Key offerings

• 12.6 Dell Technologies Inc. 
• Exhibit 120: Dell Technologies Inc. - Overview
• Exhibit 121: Dell Technologies Inc. - Business segments
• Exhibit 122: Dell Technologies Inc. - Key news
• Exhibit 123: Dell Technologies Inc. - Key offerings
• Exhibit 124: Dell Technologies Inc. - Segment focus

• 12.7 FURUKAWA Co Ltd 
• Exhibit 125: FURUKAWA Co Ltd - Overview
• Exhibit 126: FURUKAWA Co Ltd - Business segments
• Exhibit 127: FURUKAWA Co Ltd - Key offerings
• Exhibit 128: FURUKAWA Co Ltd - Segment focus

• 12.8 Hitachi Ltd. 
• Exhibit 129: Hitachi Ltd. - Overview
• Exhibit 130: Hitachi Ltd. - Business segments
• Exhibit 131: Hitachi Ltd. - Key news
• Exhibit 132: Hitachi Ltd. - Key offerings
• Exhibit 133: Hitachi Ltd. - Segment focus

• 12.9 HP Development Co. LP 
• Exhibit 134: HP Development Co. LP - Overview
• Exhibit 135: HP Development Co. LP - Business segments
• Exhibit 136: HP Development Co. LP - Key news
• Exhibit 137: HP Development Co. LP - Key offerings
• Exhibit 138: HP Development Co. LP - Segment focus

• 12.10 International Business Machines Corp.
• Exhibit 139: International Business Machines Corp. - Overview
• Exhibit 140: International Business Machines Corp. - Business segments
• Exhibit 141: International Business Machines Corp. - Key news
• Exhibit 142: International Business Machines Corp. - Key offerings
• Exhibit 143: International Business Machines Corp. - Segment focus

• 12.11 Macquarie Group Ltd. 
• Exhibit 144: Macquarie Group Ltd. - Overview
• Exhibit 145: Macquarie Group Ltd. - Business segments
• Exhibit 146: Macquarie Group Ltd. - Key offerings
• Exhibit 147: Macquarie Group Ltd. - Segment focus

• 12.12 Microsoft Corp. 
• Exhibit 148: Microsoft Corp. - Overview
• Exhibit 149: Microsoft Corp. - Business segments
• Exhibit 150: Microsoft Corp. - Key news
• Exhibit 151: Microsoft Corp. - Key offerings
• Exhibit 152: Microsoft Corp. - Segment focus

• 12.13 NetApp Inc. 
• Exhibit 153: NetApp Inc. - Overview
• Exhibit 154: NetApp Inc. - Business segments
• Exhibit 155: NetApp Inc. - Key news
• Exhibit 156: NetApp Inc. - Key offerings
• Exhibit 157: NetApp Inc. - Segment focus

• 12.14 Oki Electric Industry Co. Ltd. 
• Exhibit 158: Oki Electric Industry Co. Ltd. - Overview
• Exhibit 159: Oki Electric Industry Co. Ltd. - Business segments
• Exhibit 160: Oki Electric Industry Co. Ltd. - Key news
• Exhibit 161: Oki Electric Industry Co. Ltd. - Key offerings
• Exhibit 162: Oki Electric Industry Co. Ltd. - Segment focus

• 12.15 Service Express LLC 
• Exhibit 163: Service Express LLC - Overview
• Exhibit 164: Service Express LLC - Product / Service
• Exhibit 165: Service Express LLC - Key offerings

• 12.16 XS International Inc. 
• Exhibit 166: XS International Inc. - Overview
• Exhibit 167: XS International Inc. - Product / Service
• Exhibit 168: XS International Inc. - Key offerings

• 12.17 Zensar Technologies Ltd. 
• Exhibit 169: Zensar Technologies Ltd. - Overview
• Exhibit 170: Zensar Technologies Ltd. - Business segments
• Exhibit 171: Zensar Technologies Ltd. - Key offerings
• Exhibit 172: Zensar Technologies Ltd. - Segment focus

13 Appendix

• 13.1 Scope of the report 

• 13.2 Inclusions and exclusions checklist
• Exhibit 173: Inclusions checklist
• Exhibit 174: Exclusions checklist

• 13.3 Currency conversion rates for US$ 
• Exhibit 175: Currency conversion rates for US$

• 13.4 Research methodology 
• Exhibit 176: Research methodology
• Exhibit 177: Validation techniques employed for market sizing
• Exhibit 178: Information sources

• 13.5 List of abbreviations 
• Exhibit 179: List of abbreviations

About Us
Technavio is a leading global technology research and advisory company. Their research and analysis focus on emerging market trends and provide actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions. With over 500 specialized analysts, Technavio's report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio's comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.

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