Mutual of Enumclaw Leverages Hyland's Imaging Services, Completing Backfile Conversion to Provide Better Security and Disaster Recovery

Successful imaging initiative to go paperless converts more than 5.6 million documents, receives award from management for exceeding project expectations

Feb 07, 2013, 08:00 ET from Hyland Software

CLEVELAND, Feb. 7, 2013 /PRNewswire/ -- Last August the Mutual of Enumclaw (MOE) announced its successful use of Hyland Software's OnBase enterprise content management (ECM) to automate ACORD forms processes.  The insurer has recognized continued value from its OnBase solution working towards becoming paperless a paperless institution by completing a massive imaging backfile conversion. Executives at MOE have recognized the success of the project awarding employees and Hyland's skilled Imaging Services team for completing the backfile conversion with millions of documents in five months.

(Logo: )

In June 2012, MOE initiated a project to image all active files, which includes more than 200,000 customer policies, in order to further improve its productivity and work towards its paperless goals. Five months, and more than 5.6 million documents later, Mutual of Enumclaw has presented its employees with an award for the successful completion of its backfile conversion, and newly created paperless environment.

The success of MOE's imaging project goes further than becoming paperless. The project enables MOE to efficiently manage business records while protecting all corporate information assets.  "Now that we have our information in electronic form, we can access it immediately at the touch of a button," said David Wilson, MOE's Chief Information Officer. "When our customers call, we can access policy information and answer their questions in real time rather than calling the customer back after retrieving the file."

MOE has reduced the number of steps in the process for personal lines from 11 down to two. It has also decreased the time it takes to quote additional umbrella layers on a current policy. A process that was once long and tedious, today only requires a few mouse clicks, giving agents the information they need in the same day and helping MOE stay competitive by delivering decisions to customers faster.

"Our imaging services team was able to help MOE decrease the time it takes to approve new business by 600 hours and save more than $12,000 dollars in paper costs. This will help MOE stay competitive by providing information to employees, policyholders and agents in a timely manner," said Ruth Fisk, Hyland's senior analyst for insurance. "We have partnered with MOE to help it continue that success and plan to work with MOE on its next project in its two year plan – automating records management and retention."

Hyland's imaging services team worked onsite with MOE, to quickly import and index its massive amount of backfile documents into OnBase. "Hyland's imaging service professionals were extremely helpful. Their dedication and commitment to excellence was what helped us complete a large amount of work ahead of schedule," Wilson said. 

For more information about Hyland's solutions for insurance, visit

About Hyland Software

For over 20 years, Hyland Software has helped our more than 11,200 lifetime customers by providing real-world solutions to everyday business challenges. That dedication is why Hyland realizes double-digit growth, and why 98 percent of our customer base continues to renew its annual maintenance. Our customers see the ongoing value of partnering with Hyland and continue to work with us year after year.

Seamless integrations with policy administration, core administration and claims management systems speed processing times across the entire insurance lifecycle from underwriting to policy services to claims, which increases customer service. Using OnBase, insurers are able to increase profitability through accurate and consistent underwriting decisions while decreasing response times and costs associated with claims. For more information about Hyland Software's solutions for the insurance industry, please visit

About Mutual of Enumclaw
Founded in 1898 as Farmers' Mutual Insurance Company and providing fire insurance to its members, Mutual of Enumclaw Insurance Company has grown into a major carrier in Washington, Oregon, Idaho and Utah with more than 480 agency locations and 15 claim offices.  Mutual of Enumclaw (along with subsidiary Enumclaw Property and Casualty Insurance Company) specializes in property and casualty insurance and has more than $325 million in written premiums.  Personal lines products include auto, homeowner, dwelling fire, watercraft, excess liability and inland marine.  Commercial lines products include auto, fire, general liability, business owners, farm, church, umbrella and inland marine.

Media contact:
PJ Carter
(440) 788-5558

Available Topic Expert(s): For information on the listed expert(s), click appropriate link.
Ruth Fisk

SOURCE Hyland Software