NacTel Receives ShoreTel Top 10 Customer Satisfaction Award for 2010

PLAINVIEW, N.Y., July 20 /PRNewswire/ -- NacTel (North Atlantic Communications), a leading provider of enterprise telecommunications and data systems today announced that for the second year in a row it has won ShoreTel's Customer Satisfaction Excellence Award. ShoreTel, the leading provider of brilliantly simple IP phone systems with fully integrated unified communications (UC), recently announced the 2010 award recipients at its annual partner event. ShoreTel has a long-standing commitment to delivering unmatched customer satisfaction to its global customer base through valued reseller partners. With a customer satisfaction score of 100.00 for 2010, NacTel was honored for being one of ShoreTel's top ten customer-satisfaction achievers in its Champion Channel partner program.

"Scoring a 99.9 last year was for me a pinnacle achievement, and I figured that maintaining that lofty score would be a great triumph. But my people proved me wrong, once again," said Jamie Buswell, NacTel president. "For them 99.9 wasn't good enough, and certainly not good enough for our customer base. It's just another example of NacTel's unwavering commitment to meeting and exceeding our customers' expectations every single day, both through the brilliantly simple products we sell from ShoreTel, and our dedication to providing superior customer service."

ShoreTel's highly qualified reseller partners consist of VARs, integrators and interconnects that help customers navigate a world of voice over IP (VoIP) options, including LAN, WAN, call center, voice and data application integration, technology deployment, and training and support. The Top Ten Customer Satisfaction Excellence Award is presented to ShoreTel's channel partners that have achieved world-class customer satisfaction scores of 95+ as measured by an independent third party.

"We are delighted to honor NacTel for its outstanding customer satisfaction achievements," said Don Girskis, vice president of worldwide sales for ShoreTel.  "NacTel's average score of 100.00 reflects a world class level of professionalism and customer care in network assessment, system design, project management, end-user training and post-sale follow up. By measuring customer satisfaction with the same passion we use to measure product quality, ShoreTel hopes to sustain the highest level of customer satisfaction in the industry.  It is partners like NacTel that help ensure our customers are not only highly satisfied but absolutely delighted with ShoreTel products and services."

Continuing this thought, Mr. Buswell commented, "I was asked by a number of my staff if ShoreTel's third-party survey would allow scores over 100.00.  Now that's what I call commitment to customers."  

About NacTel

NacTel demystifies technology to deliver smart business solutions that make sense and satisfy budgets. With more than 30 years experience, NacTel has developed deep expertise with a broad range of communication technologies, from modest key systems to enterprise networks to sophisticated call centers to Internet Protocol telephony and more. NacTel conducts all business under a "trusted business partner" philosophy, offering a complete, full-service relationship that includes planning, products, services and top industry expertise.  Specifically the company specializes in:

• Integrated Service Business Exchange (ISBX)
• Telephone Systems
• Contact/Call Centers and Automatic Call Distribution
• Local and Wide Area Networks
• Virtual Private Networks
• Interactive Voice Response
• IP Telephony
• Advanced Voice Solutions
• Full Plant Cabling

Since its inception in 1980, customers have enjoyed a single point of contact for every telecommunications need. While the scope of services has expanded, NacTel's service commitment is still based on satisfying all customers, one at a time.  For more information, visit www.nactelsystems.com.

SOURCE NacTel (North Atlantic Communications)