NEW YORK, April 13, 2015 /PRNewswire/ --
This week, nanorep, the premier digital customer assistant solution, unveiled Voices analytics. This visual customer sentiment analytics tool uses big data and natural language processing (NLP) to provide organizations a virtual "mind reader of the customer."
Voices captures customers' expectations, preferences and aversions in a graphical format instantly gathering data from every nanorep touch point. This easy to use interface quickly organizes and prioritizes trends in customer sentiment to empower companies using nanorep to effortlessly update their knowledge base for a self-service experience that is guaranteed to increase customer satisfaction and decrease support queue load.
nanorep's launch of this upgraded analytics tool gives prowess to the steadily growing trend of self-service in the world of customer care. According to recent studies, most website visitors prefer to find resolution to their own queries completely foregoing the need for human exchanges when they are unnecessary. Now companies can provide this friction-less onsite experience with the surety that the answers they provide are satisfactory and even increasing conversion rates.
"Voices provides an in depth real-time view of your digital conversation with customers. By providing top-funnel insights that reveal how the quality of engagements correlate to business metrics and conversions, Voices goes beyond standard CRM analytics," shared nanorep's CEO Eli Campo. "It ascertains the Voice of the Customer and accurately presents an easy to digest map making root-cause analysis attainable while supporting instant re-engineering self-service processes to drive cross company change in customer care."
nanorep is the premier digital customer assistant. By enabling your customers to take educated actions, nanorep transforms your company knowledge into an instantly accessible asset at every stage along the customer journey. nanorep injects the most pertinent knowledge into context for every customer, employee and website visitor to deliver actionable answers, in real-time, at every touch point and screen.
Since nanorep was founded in 2009, top brands have implemented their self-service tools across their digital assets. They enjoy increased user satisfaction, conversions and loyalty, while reducing customer support load. Follow nanorep on LinkedIn https://www.linkedin.com/company/nanorep and Twitter https://twitter.com/nanorep to learn more.