HERZLIYA, Israel, May 31, 2017 /PRNewswire/ --
Nanorep Technologies, a leading provider of intelligent self-service, virtual assistants, and smart bot solutions, today announced it has been named by Gartner as a Vendor to Watch in the firm's recent Market Trends report on Human-Machine Interactions.
The March 2017 report entitled "Market Trends: Human-Machine Interactions - Role of Voice Across Devices and Ways to Enhance Customer Experience" provides recommendations on using voice to enhance customer experience. According to Gartner, "voice will play a growing role in interactions across devices in the next two years."
Nanorep combines artificial intelligence (AI) with natural-language processing (NLP) technology to enable engaging and intuitive conversational experiences across all channels, including web, mobile, messaging, email, and voice.
"Being named as a vendor to watch by Gartner is an honor, and we feel it's a validation of Nanorep's continued work in ensuring that the customer experience is seamless across all touchpoints." said Eli Campo, Nanorep CEO, continuing, "The combination of artificial intelligence and natural-language processing technologies is transforming self-service from a low-cost channel used to deflect calls into an enjoyable way to engage customers in the digital world."
Nanorep is an innovative provider of self service, Virtual Assistants, and smart bot solutions for customer service and ecommerce. Nanorep harnesses sophisticated "white box" Artificial Intelligence (AI) capabilities combined with patented Natural Language Processing (NLP) technology to create ready-to-use, simple-to-deploy solutions that make self-service engaging and intuitive for a conversational experience. Nanorep's proprietary Natural Language Understanding consistently drives self-service usage over 90% and improves the customer experience. With Nanorep, knowledge management is facilitated through machine learning to find the best answers to customers' questions, assist customer service agents, and identify and address knowledge gaps. Nanorep has been successfully implemented by more than 200 enterprises and mid-size businesses across the globe. For more information visit: http://www.nanorep.com