SAN FRANCISCO, June 15, 2017 /PRNewswire/ --
Nanorep, innovative provider of intelligent self-service, will host a webinar to explore the use of artificial intelligence for customer care and provide actionable insight for rapid business results. To be held Tuesday, June 20, 2016 at 9 a.m. Pacific Time (PST), the free, 60-minute educational session will feature Forrester Research Principal Analyst, Ian Jacobs, and Nanorep Senior Vice President of North America Field Operations, Brad Bernstein.
Artificial Intelligence (AI) and Natural Language Understanding (NLU) technologies are penetrating rapidly into enterprises, however executive and customer service professionals wrestle with the complexity and duration of AI projects. Responding to the need for results-driven strategies, Jacobs and Bernstein will discuss the gaps in enterprises' current approach to AI investments for customer service and provide practical strategies on how to effectively leverage AI to improve customer service operations and optimize customer experiences across all channels.
Nanorep Hosted Webinar - Strategies to Use AI to Transform your Customer Service
Ian Jacobs, Principal Analyst for application development & delivery, Forrester Research
Brad Bernstein, Senior Vice President of North America Field Operations, Nanorep
Tuesday, June 20 at 9:00 a.m. Pacific Time (PST)
The webinar is free and open to the public. All interested parties can register via the Nanorep website here.
Nanorep is an innovative provider of self service, Virtual Assistants, and smart bot solutions for customer service and ecommerce. Nanorep harnesses sophisticated "white box" Artificial Intelligence (AI) capabilities combined with patented Natural Language Processing (NLP) technology to create ready-to-use, simple-to-deploy solutions that make self-service engaging and intuitive for a conversational experience. Nanorep's proprietary Natural Language Understanding consistently drives self-service usage over 90% and improves the customer experience. With Nanorep, knowledge management is facilitated through machine learning to find the best answers to customers' questions, assist customer service agents, and identify and address knowledge gaps. Nanorep has been successfully implemented by more than 200 enterprises and mid-size businesses across the globe. For more information visit: http://www.nanorep.com