Nashville Airport Marriott Housekeeper Receives JW Marriott Award of Excellence

Jun 11, 2014, 14:10 ET from Nashville Airport Marriott

NASHVILLE, Tenn., June 11, 2014 /PRNewswire/ -- At Nashville Airport Marriott, a loyal guest checks in and is informed that all of the suites on the 18th floor are occupied by a large group. She takes her keys, and is about to head to the 17th floor, but has one more request: "Can Miss Que please still clean my room?"

Que Nguyen, a housekeeper at the hotel for 22 years, treats visitors like they are guests in her own home and fellow team members like they are family. In May, her kindness was recognized as one of nine recipients of the J. Willard Marriott Award of Excellence, Marriott International's highest honor.

Established in 1987 to pay tribute to the company's founder, the Award of Excellence is presented annually to Marriott associates nominated by supervisors or peers for outstanding performance and for demonstrating five key traits: achievement, character, dedication, effort and perseverance.

Nguyen's presence is felt throughout the hotel. In addition to making her rooms shine, it's not unusual for her to bring soup to a guest who is not feeling well or tuck in a teddy bear to cheer up a child. And as for taking care of her fellow associates, she remembers everyone's birthdays, often works in their place on holidays and brings in special homemade treats.

Nyguen's commitment is one of the reasons Nashville Airport Marriott has ranked in the top-10 North America Marriott hotels in guest satisfaction in the last few years and is a recipient of TripAdvisor's Certificate of Excellence.

About Nashville Airport Marriott
This distinctive hotel near downtown Nashville offers ultimate convenience, including a newly renovated lobby and a short drive from top attractions. Retreat to one of 380 modern hotel rooms or 12 spacious suites reflecting the city's unique charm. Amenities include an updated health club with state-of-the-art equipment, an indoor/outdoor pool and Champions, featuring delicious food and a place to watch your favorite team. More than 25,000 square feet of renovated event space features an elegant ballroom with seating for up to 900 guests. Easily accessible to all that Music City has to offer, this Nashville airport hotel is the perfect destination.

For more information or to make a reservation, call 615-889-9300 or visit


SOURCE Nashville Airport Marriott