NCO Receives Product of the Year Award

HORSHAM, Pa., Jan. 25, 2011 /PRNewswire/ -- NCO Group, Inc. ("NCO"), a leading global provider of best-in-class business process outsourcing solutions, announced today that its eSecure Credit Card Process (eSCCP) solution has received a 2010 Product of the Year Award from Technology Marketing Corporation's (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, contact centers and teleservices since 1982.

In response to the industry need for an increased level of security, NCO developed the eSCCP solution for its clients' customers who submit payments via telephone. This industry-leading process provides an option to temporarily remove a live agent from handling credit-card information by transferring the caller to an automated system where agents cannot hear or see any credit card information submitted by the customer.

The eSCCP solution adapts industry PCI-compliant methods to isolate the input of credit-card numbers from agents and/or recording with a flexible environment for the eSCCP to:

• Accept a customer call transferred from an NCO agent
• Prompt the customer for a credit card number and an amount to be applied to a payment.
• Respond to the customer that the credit card has been appropriately charged or provide an option to use a different card if an entered credit card number is declined.
• Transfer the customer back to the originating agent.

Commenting on this recognition, Stephen Elliott, Executive Vice President and Chief Information Officer, stated, "NCO is proud to be recognized with this award. NCO developed this solution to meet the increasing need for customer security and expanded levels of service within our customer communication platform.  The award is a high honor for NCO's technology team, our client-service associates, and the clients we serve."

Added Rich Tehrani, CEO of TMC, "NCO was granted a 2010 Product of the Year Award for its achievement in advancing contact center technologies. eSecure has demonstrated excellence as well as provided ROI for the companies that use it. Customer Interaction Solutions magazine has been honoring innovative companies for 13 years, and NCO has earned its place with this distinguished honor."

The 13th Annual Product of the Year Award winners are featured in the January 2011 issue of Customer Interaction Solutions magazine, www.cismag.com.

For more information about the Customer Interaction Solutions' 2010 Product of the Year, please visit www.ncogroup.com.  

About NCO Group, Inc.

NCO Group, Inc. is a leading global provider of business process outsourcing services, primarily focused on accounts receivable management and customer relationship management. NCO provides services through over 100 offices throughout North America, Asia, Europe and Australia.

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews, and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information.  

About TMC:

Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMC is the producer of ITEXPO, the world's leading B2B communications event. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries.  In addition, TMC runs multiple industry events: 4GWE; Smart Grid Summit; M2M Evolution; Cloud Communications Summit; Social CRM Expo; SIP Tutorial; VIPeering; Business Video Expo; CVx; Digium|Asterisk World; StartupCamp; MSPAlliance MSPWorld and more!  Visit TMC Events for a complete listing and further information.

SOURCE NCO Group, Inc.