SAN FRANCISCO, Sept. 24, 2018 /PRNewswire/ -- UJET, Inc., the solution provider that makes it simple for any company to provide intuitive, modern support, today announced that Nest Labs, Inc., a Google company and the leading connected home brand, has implemented UJET's software across its entire contact center network in all languages they support in order to modernize and future-proof its customer support communications.
When selecting UJET, the Nest customer support organization's broad objective was to embrace technology to enhance the customer experience, as well as provide better data and information to the company.
Nest is capitalizing on UJET's continued innovation to resolve customer issues faster and provide exceptional customer support experiences that drive higher customer satisfaction scores. Nest agents have benefited by the simple, easy to use agent interface, and the company is seeing significant cost reductions.
"At Nest, we want every customer interaction to improve the perception of our brand," said Josh Mooney, digital support manager at Nest. "To meet this goal, we needed an innovative technology partner that was truly advancing customer care communications. After a thorough 43-point evaluation, we selected UJET because of a shared vision of continuous innovation and the simplified agent experience – which translates into a better customer experience."
The UJET platform helps businesses stay agile and simplify operations. The platform is built on an open, distributed cloud architecture to deliver enterprise-grade reliability, security, and scaling capacity and is SOC2 Type II and HIPAA compliant. UJET also provides pre-integrated connectors and APIs that allow easy integration with leading customer relationship management solutions like Salesforce and Zendesk and workforce management systems like Aspect and Monet.
"Nest understands that in today's digital world, delivering modern support experiences is a key differentiator and competitive advantage for their business," said Anand Janefalkar, UJET founder and CEO. "UJET is disrupting the contact center software industry by optimizing customer communications at every touch point, whether by phone, web or app. We're thrilled to be helping Nest provide exceptional support experiences for its customers. After all, great service not only delights customers and keeps them buying time and again, but also motivates them to enthusiastically recommend your business to others."
Nest's mission is to create a thoughtful home - one that takes care of the people inside it and the world around it. The company focuses on simple, beautiful and delightful hardware, software and services. The Nest Learning Thermostat™ and Nest Energy Services keep you comfortable and can help reduce energy consumption. The Nest Protect™ smoke and carbon monoxide alarm helps keep you safe and the Nest Safety Rewards program lets you save money through participating home insurance providers. The Nest Secure™ alarm system, Nest Cam™ security cameras, and Nest Hello™ video doorbell help keep an eye on home from anywhere.
Nest products are sold in 20 countries and have been installed in almost every country in the world. The Nest Learning Thermostat has helped save approximately 22 billion kWh, enough energy to power the planet for one hour. And through the Works with Nest program, third-party products can securely connect with Nest devices to make homes safer, more energy efficient and more aware. More than 30,000 Nest Pros around the world help install Nest products.
For more information, visit nest.com.
UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade in its global reliability, security, and scaling capacity and is SOC2 Type II and HIPAA compliant.
UJET is trusted by customer-centric, innovative enterprises, including Nest, Barkbox, Atom Tickets, Blink, August and Grupo Bursatil Mexicano (GBM) to provide superior experiences that drive higher customer CSAT, automate contact center processes, and harness data to deliver actionable insights to business leaders. For more information, visit www.getujet.com.
SOURCE UJET Inc.