NetFortris® Adds PCI Compliant Credit Card Security and Skills-based Routing to its Enterprise Contact Center Solution

SAN FRANCISCO, Nov. 3, 2014­ /PRNewswire/ -- NetFortris®, Inc., the emerging leader in cloud-based voice and data networking solutions, today announced two advancements, which enhance security and efficiency in call centers.  First, PCI-compliant credit card security functionality within the new NetFortris Enterprise Contact Center solution makes it possible for consumers to use a secure virtual keypad to enter credit card information.  The technology shields both the actual credit card digits and associated tones from the agent, making it possible for customers to confidently conduct transactions through call centers.

In addition, NetFortris released intelligent multi-media queueing and further enhancement of its skills-based routing capabilities within its Contact Center solution. These capabilities combine voice, video (WebRTC), Instant Messaging, email, SMS and social media into a universal queue for a truly unified contact center.  NetFortris' Enterprise Contact Center breaks down barriers by facilitating swift and efficient communication between agents and customers across all channels.

"Skills-based routing has become essential as enterprise call centers are required to deal with a wider variety of call types, often across different languages and geographies," said Karen Salazar, VP of Marketing at NetFortris.  "Our skills-based call routing is a powerful addition to our popular Contact Center solution.   It enables customizable call-assignment strategies that can be used to improve customer satisfaction and call center productivity. Now, incoming calls can be easily routed to the most suitable agent, instead of simply the next available agent."

The NetFortris Enterprise Contact Center solution works with the NetFortris Cloud PBX solution and other communication systems.  It is designed to efficiently manage large volumes of specialized calls. With NetFortris, call center managers can view and monitor live calls, silently monitor active calls, and communicate with agents real-time as necessary. When combined with advanced call recording and analytics, call center managers are equipped to improve training, streamline service, improve call efficiency and increase customer satisfaction.

NetFortris Enterprise Contact Center provides:

• PCI compliance for contact centers that take credit cards over the phone
• Universal multi-media queueing and communication, including Instant Messaging, Email, Web Chat, SMS (Text Messaging), Video Calls (WebRTC), Social Media
• Complete reporting and analytics of every interaction through the contact center. Analytics can focus on individual calls or interactions, groups of calls that can be sorted by type, topic, or customizable criteria
• Enterprise-class IVR and skills-based routing
• Soft phone capability with multi-media integration (click-to-call)
• Complete analytics with real-time and custom reporting
• Agent surveys and scoreboard to ensure consistent quality performance

About NetFortris, Inc.
NetFortris provides secure cloud-based voice and data communications solutions, hosted productivity and specialized applications, and business devices to multi-location enterprises. The NetFortris Platform serves as a central core for all NetFortris services, and delivers enterprise-class security, analytics, and integrated management for simple, scalable and highly secure operations.  NetFortris is based San Francisco, California, and offers cloud-based communications, networking and application experience. For more information, please visit www.netfortris.com or call 888-469-5100

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SOURCE NetFortris, Inc.

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